Nazaret Josi
Green Cove Springs,FL
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
20
20
years of professional experience
Work History
Customer Service Clerk
Clay County Tax Collector
Green Cove Springs, FL
07.2021 - Current
- Responding to customer inquiries with prompt problem-solving to enhance customer experience and loyalty.
- Scheduling and checking in customers for appointments to streamline operations.
- Processing and managing vehicle title registrations and lien documents to ensure timely completion and customer satisfaction.
- Ensure compliance with state and federal regulations for all sales transactions.
- Maintaining accurate records of vehicle transactions and dealer trades to support compliance and operational integrity.
- Issuing driver's licenses and ID cards in accordance with guidelines.
- Managing filing, scanning, and data entry tasks for effective information retrieval.
- Research regulations for documentation issuance to immigrants and non-immigrants.
Member Service Specialist
VyStar Credit Union
Fleming, FL
08.2013 - 07.2015
- Counseled clients on solutions tailored to specific needs and objectives.
- Addressed product and service concerns to enhance customer retention and support cross-selling initiatives, contributing to overall revenue growth.
- Executed banking transactions, including fund transfers, wire transfers, and check account management.
- Processed loan applications by verifying eligibility, ensuring data accuracy, and facilitating timely approvals.
- Researched and resolved discrepancies through thorough data collection, improving customer satisfaction and trust.
- Analyzed data to detect potential fraudulent activities.
- Ensured timely completion of paperwork in compliance with regulatory requirements.
Nursing Care partner
Virginia Beach General Hospital Sentara
Virginia Beach, VA
10.2008 - 07.2010
- Delivered direct patient care while adhering to safety protocols.
- Assessed patient conditions to promptly identify and address urgent needs.
- Monitored and communicated critical patient information to healthcare teams, facilitating timely and effective treatment planning.
- Registered, charted, and documented patient records to ensure accurate continuity of care during admissions and discharges.
- Supported diagnoses by collecting blood samples for laboratory analysis.
- Reviewed patient histories to confirm conditions and medication accuracy.
- Retrieved and updated medical records along with demographic information.
- Administered primary care tasks such as glucose tests, temperature checks, and wound dressing.
OS Processor Specialist II
Wachovia Bank
Jacksonville, FL
05.2006 - 09.2008
- Reviewed and processed high-value domestic and international wire payments, adhering to federal regulations and policies.
- Monitored wire transfers for fraudulent activity, ensuring security compliance.
- Reconciled wire activity with Federal Reserve Bank and clearinghouse systems at day’s end.
- Resolved wire exceptions, including cancellations and returns, through effective manual system disposition.
- Oversaw foreign currency exchanges during transactions to facilitate accurate processing.
- Ensured quality output by maintaining adherence to company policies.
- Trained staff on wire transfer procedures and compliance standards to enhance team knowledge.
Education
Bachelor of Arts - Business Administration and Management
Saint Leo University
Saint Leo, FL05.2021
Skills
- Customer support and relations
- Problem resolution
- Data entry accuracy
- Office administration
- Scheduling
- Patient assessment
- Interpersonal communication
Languages
Spanish
Timeline
Customer Service Clerk
Clay County Tax Collector
07.2021 - Current
Member Service Specialist
VyStar Credit Union
08.2013 - 07.2015
Nursing Care partner
Virginia Beach General Hospital Sentara
10.2008 - 07.2010
OS Processor Specialist II
Wachovia Bank
05.2006 - 09.2008
Bachelor of Arts - Business Administration and Management
Saint Leo University