Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazhae Martin

Worcester,US

Summary

Driven Retail Sales Associate with a proven track record at Old Navy, where I excelled in customer engagement and problem-solving, significantly enhancing shopping experiences and fostering customer loyalty. Skilled in teamwork and customer service, I contributed to a positive and organized store environment, leading to a noticeable increase in repeat client visits.

Overview

7
7
years of professional experience

Work History

Retail Sales Associate

Old Navy
09.2023 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.

Package Handler

FedEx
10.2022 - 08.2023
  • Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
  • Improved package handling efficiency by implementing proper sorting and organizing techniques.
  • Followed safety regulations to maintain safe work environment.
  • Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Retail Sales Associate

Old Navy, Gap
10.2022 - 08.2023
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.

Sales Associate

Finish Line
06.2021 - 08.2021
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Food Service Worker

United States Marine Corps
09.2017 - 06.2021
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Assisted in inventory management, ordering supplies, and minimizing food spoilage.

Education

Associate of Science - Dental Assisting

Quinsigamond Community College
Worcester, MA
05.2025

Skills

  • Customer Service
  • Problem-Solving
  • Customer Engagement
  • Teamwork

Timeline

Retail Sales Associate

Old Navy
09.2023 - Current

Package Handler

FedEx
10.2022 - 08.2023

Retail Sales Associate

Old Navy, Gap
10.2022 - 08.2023

Sales Associate

Finish Line
06.2021 - 08.2021

Food Service Worker

United States Marine Corps
09.2017 - 06.2021

Associate of Science - Dental Assisting

Quinsigamond Community College

Similar Profiles

CREATE PROFILE
Nazhae Martin