Na’Zhae Whitley
Newport News,VA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
5
5
years of professional experience
Work History
Office Assistant of Student Financial Aid
Virginia State University
Petersburg, VA
01.2026 - Current
- Facilitated daily office functions by providing essential support, enhancing overall office efficiency.
- Managed multiple responsibilities simultaneously while maintaining strong organization to support team goals.
- Balanced academic, extracurricular, and personal commitments through strategic time management to ensure all responsibilities were met.
- Built positive working relationships with staff and management.
- Sorted and filed documents using alphabetical and numeric systems for easy retrieval.
- Operated standard office equipment including printers and copiers.
- Use of Microsoft suite (word, excel, power-point)
- Assisted administrative staff with daily office tasks and document management.
- Assist with Open House, New Student Orientation & Registration and front desk.
Hairstylist
Entrepreneurship
Newport News, VA
08.2021 - Current
- Conducted personalized consultations to align client hairstyle preferences with current trends.
- Stayed current on hairstyling trends and techniques to support customer satisfaction and attract new client groups.
- Built positive client relationships that supported repeat visits and satisfaction.
- Maintained clean, organized styling tools and workstations to enhance service efficiency.
- Welcomed customers, managed calls, and scheduled appointments to ensure optimal client flow.
- Managed appointment calendars to support smooth client flow and shorter wait times.
Crew Member
Skrimp Shack
Yorktown, VA
11.2024 - 08.2025
- Delivered friendly customer service that created a welcoming guest experience.
- Resolved customer concerns professionally and calmly.
- Answered phone calls promptly, providing accurate menu item and price information to support customer inquiries.
- Processed customer transactions efficiently at the cash register, ensuring accurate handling of orders, payments, and change.
- Kept current knowledge of store policies for payments, returns, and exchanges.
- Worked with team members to keep service running smoothly during busy hours.
- Maintained clean workstations and dining areas in line with health rules.
- Operated fryers and grills safely and efficiently during kitchen shifts.
- Maintained cleanliness in dining areas by sweeping floors, wiping tables, and emptying trash receptacles to ensure a welcoming environment.
Education
High School Diploma -
Warwick High School
Virginia06-2025
Associate of Applied Science - Cosmetology
New Horizons Regional Education Center
Virginia05-2025
Skills
- Office operations
- Microsoft Excel
- Spreadsheet creation
- Database management
- Document organization
- Calendar management
- Mail handling
- File organization
- Time management
- Task prioritization
- Customer relations
- Client interaction
- Team collaboration
- Communication skills
- Attention to detail
- Organizational skills
Timeline
Office Assistant of Student Financial Aid
Virginia State University
01.2026 - Current
Crew Member
Skrimp Shack
11.2024 - 08.2025
Hairstylist
Entrepreneurship
08.2021 - Current
High School Diploma -
Warwick High School
Associate of Applied Science - Cosmetology
New Horizons Regional Education Center