Rosalio Heras
Modesto,CA
Summary
With a combined total of 10 years of proven experience in Customer Service and a little over 2 years of office work experience I am confident in my ability to excel in an office environment by using my communication, team-player, phone etiquette, document/file organizational and customer service skills.
Overview
3
3
years of professional experience
Work History
Student Worker/Financial Aid Office SSR
Modesto Junior College
Modesto, USA
02.2022 - Current
- Adhere to state and federal laws, codes, and regulations when intaking forms and documentation.
- Ensure students understand why they receive certain fund disbursement amounts, as well as review the award and disbursement information for any discrepancies.
- Provide directions and information to students and staff regarding Modesto Junior College's financial aid programs and events.
- Answer questions from students in person, over the phone, through email, and the pirate chat, regarding financial aid forms, document submission requirements, deadlines, and payment dates.
- Patiently and successfully guide students and prospective students in navigating the Modesto Junior College website and its resources, as well as more clearly explain document information requirements.
- Communicate with office staff and staff in other departments to resolve student financial aid-related and unrelated questions and issues.
Youth Shelter Specialist
Center for Human Services
Modesto, USA
10.2021 - 01.2022
- Independently oversaw administration and upkeep of shelter youth information files
- Daily body and personal belonging search of shelter clients, with the use of gloves and a metal detector
- Maintain a sanitized and organized living and work environment for both clients and staff
- Attended weekly meetings with staff and clients regarding shelter policy, improvements, changes, and issues
Education
AA-T - Psychology
Modesto Junior College
Modesto, CA12.2021
AA - Social & Behavior Science
Modesto Junior College
Modesto, CA10.2021
High School Diploma -
Ceres High School
Ceres, CA06.2010
Skills
- Bilingual (Spanish)
- 10 key proficient
- Customer service
- Microsoft Office Suite
- Modern Office Procedures
- Maintain files and records
- Cisco Jabber is familiar
- Colleague (Datatel) experienced
- Admissions and Records experience
- Enrollment Services experience
- Scanning
- Printing
- E-filing
- Phone Calls
- Enthusiastic
- Quality work ethic
- Detail-oriented
- Schedule Appointments
- Research Methods
- Team Player
Timeline
Student Worker/Financial Aid Office SSR
Modesto Junior College
02.2022 - Current
Youth Shelter Specialist
Center for Human Services
10.2021 - 01.2022
AA-T - Psychology
Modesto Junior College
AA - Social & Behavior Science
Modesto Junior College
High School Diploma -
Ceres High School
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