Naziah Washington
Sicklerville,NJ
Summary
Customer-focused administrative professional with experience handling inbound and outbound calls, resolving inquiries, and maintaining accurate documentation. Skilled in coordinating between clients, vendors, and service providers to ensure timely and effective support. Strong ability to identify needs, communicate solutions clearly, and navigate multiple systems efficiently. Proficient in Microsoft Office and committed to delivering high-quality service in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Barclay Hair and Wigs
2023.09 - Current
- Manage high-volume daily customer interactions, resolving questions, concerns, and service issues in a fast-paced retail environment
- Handle phone and in-store inquiries regarding products, orders, and services, ensuring clear and accurate communication
- Coordinate between customers, staff, and vendors to ensure timely service and product availability
- Train new employees on customer service standards, communication, and operational procedures
- Maintain accurate transaction records and support daily reporting to ensure operational efficiency
- Develop and manage social media content, contributing to increased engagement and record-breaking sales performance
Remote Secretary
Cash and Boss Trucking
2022.04 - Current
- Handled inbound calls from clients and partners, addressing billing, documentation, and service-related inquiries
- Communicated with carriers and clients to resolve issues and ensure timely processing of requests
- Maintained accurate and detailed records of financial transactions, communications, and account updates
- Followed up on outstanding invoices and coordinated with multiple parties to ensure completion
- Navigated multiple systems to track accounts, update records, and manage documentation efficiently
- Provided administrative support including data entry, document organization, and payroll processing
Shift Leader
Pei Wei
2020.09 - 2022.03
- Supervised team operations during high-volume shifts while maintaining strong customer service standards
- Resolved customer concerns and ensured positive service experiences
- Managed cash handling and maintained accurate transaction records
- Assisted with training new team members on procedures and service expectations
Education
Associate of Arts - Liberal Arts
Community College of Philadelphia
Philadelphia, PA05.2026
Skills
- Customer Service & Call Handling (Inbound/Outbound)
- Strong Verbal Communication & Active Listening
- Experience with Microsoft Word, Outlook, Google Docs & Google Sheets
- Basic Excel Skills (data entry, simple tracking)
- Ability to Learn Healthcare Systems & Procedures Quickly
- Organization & Time Management
- Empathy, patience, and de-escalation of frustrated customers
Timeline
Assistant Manager
Barclay Hair and Wigs
2023.09 - Current
Remote Secretary
Cash and Boss Trucking
2022.04 - Current
Shift Leader
Pei Wei
2020.09 - 2022.03
Associate of Arts - Liberal Arts
Community College of Philadelphia