Overview
Work History
Timeline
Generic

Nazila Owlia

Cypress,TX

Overview

11
11
years of professional experience

Work History

Hairstylist

Grate Clips
04.2018 - Current
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Collaborated with fellow stylists to create a positive work environment and share best practices.
  • Conducted thorough consultations with each client before beginning any service, ensuring clear communication regarding desired outcomes.
  • Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
  • Increased salon revenue by upselling products and additional treatments during appointments.
  • Resolved guest complaints about service or style.
  • Trimmed, cut, and shaped hair and hairpieces based on customer preference.
  • Determined appropriate hair treatments based on conditions and textures.
  • Organized sales area and work station to showcase products and boost sales.
  • Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.
  • Completed safety training and certifications to minimize risk of infection or injury to customers.
  • Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
  • Developed customized hair care plans for individual clients to address specific needs or concerns, leading to healthier hair overall.
  • Mentored apprentice hairstylists throughout their training period, offering guidance on technical skills as well as professional etiquette within the workplace setting.
  • Trained junior hairstylists in salon procedures, product knowledge, and advanced cutting techniques for skill development.
  • Streamlined appointment scheduling system, resulting in reduced wait times and increased client retention rates.
  • Assisted management team with marketing initiatives targeting new clientele within the community surrounding the salon location.
  • Revitalized the salon''s social media presence by curating engaging content showcasing the team''s work, resulting in increased online bookings and brand visibility.
  • Answered phone calls and emails to schedule client appointments.
  • Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
  • Maintained regular client list and successfully handled walk-in customers.
  • Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Developed loyal following of clients by providing high-quality services.
  • Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
  • Attended hair shows, classes and seminars to stay up-to-date on latest trends.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Developed creative techniques to provide clients with latest hairstyles.
  • Demonstrated thorough knowledge of all salon products and services.
  • Trained salon staff in traditional and innovative haircutting techniques and salon management.
  • Increased revenue through effective customer service and inventory management.
  • Processed payments, entering sales in register for prompt customer service.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Educated customers on products to maximize benefits.
  • Achieved consistent positive feedback from clients regarding their experience at the salon due in part to attentive listening skills during consultations.
  • Recorded notes for future reference about customer preferences and services delivered.
  • Counted and documented opening and closing cash amounts daily.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Trained new cosmetologists on makeup and skincare products and techniques.

Esthetician

Remake Beauty Studios
09.2022 - 05.2023

Cashier

Walmart
01.2014 - 09.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Restocked and organized merchandise in front lanes.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Answered questions about store policies and addressed customer concerns.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Responded promptly to requests for assistance, spills and customer inquiries.
  • Processed refunds and exchanges in accordance with company policy.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
  • Identified and resolved discrepancies and errors in customer accounts.

Timeline

Esthetician

Remake Beauty Studios
09.2022 - 05.2023

Hairstylist

Grate Clips
04.2018 - Current

Cashier

Walmart
01.2014 - 09.2014

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Nazila Owlia