NAZON BENTHOLA SINCERE
Miami
Summary
Motivated and reliable customer service professional with hands-on experience supporting customers in a family business environment and CSR. Skilled in communication, problem-solving, and delivering excellent service. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
2026
2026
years of professional experience
Work History
- Assisted customers in a family-owned business by answering questions and providing support.
- Handled transactions and resolved customer issues professionally.
- Dynamic interpreter with proven success at Premier Language Solutions,
delivering high-accuracy video remote interpretation. Recognized for exceptional problem-solving and cultural sensitivity, consistently exceeding performance metrics. Fluent in English, and French, Spanish, Creole. - Assisted customers with inquiries, ensuring accurate and timely responses.
- Resolved customer complaints efficiently, enhancing overall satisfaction.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled escalated customer complaints effectively, leading to satisfactory resolutions for both the client and the company.
Customer Service Representative
Confidential Language Services - Over-the-Phone Interpreter (OPI)
06.2024 - 08.2025
- Delivered accurate and efficient over-the-phone interpretation for
- medical, insurance, government, and emergency service clients in
- English and Haitian Creole.
- Consistently demonstrated professionalism and discretion when
- handling sensitive and confidential information.
- Achieved performance metrics, providing reliable support during
- high-pressure and complex calls, including emergency and legal
- situations.
- Managed a high-volume call load daily while maintaining focus,
- clarity, and excellent service quality.
Education
High School Diploma -
Dr. Michael M. Krop Senior High School
Miami, FLSkills
- Customer Service
- Communication
- Problem Solving
- Active Listening
- Multitasking
- Adaptability
- Email & Chat Support
- Basic Computer Skills
Languages
English
Native or Bilingual
French
Full Professional
Spanish
Full Professional
Timeline
Customer Service Representative
Confidential Language Services - Over-the-Phone Interpreter (OPI)
06.2024 - 08.2025
High School Diploma -
Dr. Michael M. Krop Senior High School