Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nazrah Barnes

Greenville,NC

Summary

Driven Program Manager with a proven track record at Samaritan Daytop Village, adept in enhancing program operations and client engagement through strategic planning and resilience building. Excelled in fostering team cohesion and leveraging technology proficiency for streamlined service delivery. Demonstrated cultural competency and confidentiality practices, significantly improving client trust and program effectiveness.

Overview

6
6
years of professional experience

Work History

Peer Navigator

Communilife
11.2023 - Current
  • Coordinated referrals for additional services like counseling or housing assistance, streamlining the process for clients in need.
  • Supported fellow Peer Navigators through regular team meetings and debriefing sessions, sharing best practices and providing constructive feedback.
  • Enhanced client engagement by providing personalized support and resources tailored to individual needs.
  • Established rapport with clients through empathetic listening and understanding, fostering trust and open communication.

Program Manager

Samaritan Daytop Village
06.2020 - 12.2022
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.

Program Coordinator

Life Worc
06.2018 - 05.2020
  • Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
  • Established strategic partnerships with external organizations, expanding program reach and impact.
  • Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
  • Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
  • Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
  • Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
  • Designed program implementation and maintenance plan.

Education

Master Of Criminal Justice - Criminal Justice

Monroe College
The Bronx, NY

High School Equivalent -

University of The State of New York
The Bronx, NY
03.2024

Skills

  • Active Learning
  • Self-awareness
  • Confidentiality Practices
  • Motivational Techniques
  • Boundary Setting
  • Technology proficiency
  • Resilience building
  • Resource Knowledge
  • Grief support
  • Community Resources
  • Medical Terminology
  • Cultural Competency
  • Medical Recordkeeping
  • Medical Billing
  • Community advocate

Timeline

Peer Navigator

Communilife
11.2023 - Current

Program Manager

Samaritan Daytop Village
06.2020 - 12.2022

Program Coordinator

Life Worc
06.2018 - 05.2020

Master Of Criminal Justice - Criminal Justice

Monroe College

High School Equivalent -

University of The State of New York

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Nazrah Barnes