Nazsha Coty
Grandview,MO
Summary
Demonstrates strong expertise in healthcare support and customer service, enhancing patient satisfaction through effective communication and collaboration. Proven track record in appointment coordination and data entry, fostering efficient workflows and ensuring accurate information exchange between patients and providers.
Overview
1
1
Language
1
1
Certification
11
11
years of professional experience
Work History
Patient Customer Service Specialist
Parkway Rehabilitation Center
Kansas City, Missouri
04.2023 - 06.2025
- - Facilitated communication between patients and healthcare providers to enhance service quality.
- - Provided friendly, efficient service to raise patient satisfaction.
- - Coordinated patient scheduling and appointment management to streamline daily workflow.
- - Organized appointment calendars for multiple healthcare providers, ensuring efficient schedule management.
Data Entry Clerk Remote
Acumen Data Systems
Kansas City, Kansas
02.2018 - 05.2020
- Executed data entry tasks with a focus on accuracy and timeliness.
- Managed large volumes of data entry while ensuring accuracy and consistency.
- Adhered to established procedures for accurate data entry and processing.
- Organized, sorted, and checked input data against original documents.
- Sorted and categorized documents for easy retrieval. and maintained an organized filing process.
- Developed and implemented strategies to enhance data processing speed.
Customer Service Representative
Convergys
06.2015 - 10.2017
- Resolved customer inquiries and issues using effective communication and problem-solving techniques, leading to increased customer satisfaction.
- Addressed customer concerns promptly and provided accurate information, contributing to enhanced customer satisfaction.
- Guided customers in navigating the company website and placing online orders, streamlining user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Customer Service Representative
Centralized Showing Service Inc.
01.2014 - 04.2015
- Liaised with customers, management, and sales team to identify customer needs and recommend tailored solutions.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Fielded customer inquiries on merchandise availability, sales, pricing, and company updates to ensure informed decision-making.
- Responded to customer telephone calls quickly to provide assistance and information. to avoid on-hold wait times.
- Coordinated with vendors on back order status, future inventory, and special orders to streamline fulfillment process.
Education
No Degree -
Metropolitan Community College - Kansas City
Kansas City, MO06-2016
High School Diploma -
Penn Foster Highschool
Missouri City, MO06-2012
Skills
- Patient scheduling
- Appointment setting
- Patient data management
- Insurance verification
- Electronic health records
- Healthcare service experience
- Patient communication
- Patient issue resolution
- Follow-up skills
- Effective communication
- Call handling
- Problem solving
- Problem resolution
- Healthcare communication
- Microsoft PowerPoint
- Microsoft PowerPoint
Languages
English
Professional
Certification
- Certified Nursing Assistance (CNA)
- Certified Customer Service Rep (CCSR)
Affiliations
- Homeless shelters , Advocate for Women and children
Timeline
Patient Customer Service Specialist
Parkway Rehabilitation Center
04.2023 - 06.2025
Data Entry Clerk Remote
Acumen Data Systems
02.2018 - 05.2020
Customer Service Representative
Convergys
06.2015 - 10.2017
Customer Service Representative
Centralized Showing Service Inc.
01.2014 - 04.2015
No Degree -
Metropolitan Community College - Kansas City
High School Diploma -
Penn Foster Highschool