Summary
Work History
Education
Skills
Timeline
background-images

Nazyr Rhodes-Jenkins

Donalds,SC

Summary

New but eager to learn IT Help Desk Technician at North Greenville University, learning how to perform technical troubleshooting and customer service. Also expanding to remote support and ticket management, and enhancing user productivity by resolving network issues and streamlining support processes, ensuring efficient operations and high user satisfaction.

Friendly and proactive individual with strong problem-solving abilities and a passion for technology. Knowledgeable in basic networking concepts and familiar with troubleshooting software and hardware issues. Committed to delivering solutions that enhance user productivity and operational efficiency.

Work History

IT Help Desk Technician

North Greenville Univerity
09.2025 - Current
  • Provided technical support for hardware and software issues to enhance user productivity.
  • Diagnosed and resolved network connectivity problems, improving system access for employees.
  • Assisted in the installation and configuration of computer systems and peripherals.
  • Documented troubleshooting procedures to streamline future support efforts.
  • Collaborated with IT team to execute system upgrades, ensuring minimal disruption to operations.
  • Managed service desk tickets efficiently, prioritizing urgent requests to meet user needs.

Certified Parts Specialist

O'Reilly Auto Parts
04.2025 - 08.2025
  • Assisted in managing inventory levels and replenishing stock as needed.
  • Learned to operate parts ordering systems and maintain accurate records.
  • Supported the team in processing customer orders and ensuring timely delivery.
  • Collaborated with colleagues to identify and resolve parts-related issues efficiently.

Education

Bachelor of Science - Cyber Security

North Greenville University
Tigerville, SC
05-2029

High School Diploma -

Dixie High School
Due West, SC
05-2025

Skills

  • Remote support
  • Mobile device support
  • Ticket management
  • Incident reporting
  • Problem resolution
  • Technical troubleshooting
  • Customer service expert
  • Active listening
  • Desktop support
  • Software diagnosis

Timeline

IT Help Desk Technician

North Greenville Univerity
09.2025 - Current

Certified Parts Specialist

O'Reilly Auto Parts
04.2025 - 08.2025

Bachelor of Science - Cyber Security

North Greenville University

High School Diploma -

Dixie High School

Similar Profiles

CREATE PROFILE
Nazyr Rhodes-Jenkins