Niesha Crouch
Duncanville
Summary
Empathetic Customer Relations Professional with a strong background in conflict de-escalation and client advocacy. Successfully led teams in high-pressure healthcare environments, consistently achieving high satisfaction ratings through proactive problem-solving. Skilled at managing sensitive accounts, navigating complex software systems, and building long-term client loyalty.
Overview
13
13
years of professional experience
Work History
Patient Access Representative Shift Lead
04.2021 - Current
- Accurately record patient information in patient account
- Make inbound and outbound calls, if needed, to finish patient account
- Collect co-pays when needed
- Maintain the flow of registration staff during peak and downtimes
Patient Access Representative
02.2020 - 04.2021
- Efficiently processing patient registration
- Verifying patient information
- Uploading and identifying correct insurance information
Dietetic Cashier
Children’s Health
11.2016 - 02.2020
- Accurate cash handling and credit card procedures.
- Maintains a clean and sanitary work area.
- Provides outstanding customer service to every guest.
Usher
City of Dallas – Majestic Theater
09.2012 - 02.2016
- Provided and elevated customer experience to generate a loyal clientele.
- Developed a reputation as an efficient service provider with high levels of accuracy.
- Investigated and resolved customer inquiries in a timely manner.
Education
Associate of Arts - Sociology
El Centro Community College
Dallas, TX01.2013
Skills
- Service-driven
- Fostering positive client interactions
- Maintains a professional demeanor
- Versatile in evolving situations
- Supportive team participant
- Constructive mindset
- Registration and admissions
- Empathetic communication
- Financial transactions
- Retail cash management systems
- Critical thinking for problem-solving
- Proficient in POS operations
Timeline
Patient Access Representative Shift Lead
04.2021 - Current
Patient Access Representative
02.2020 - 04.2021
Dietetic Cashier
Children’s Health
11.2016 - 02.2020
Usher
City of Dallas – Majestic Theater
09.2012 - 02.2016
Associate of Arts - Sociology
El Centro Community College