Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
AssistantManager

N'DEA WITCHER

Kettering,OH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

8
8
years of professional experience

Work History

Assistant Manager

Family Dollar
07.2021 - 06.2024
    • Supervised day-to-day operations to meet performance, quality and service expectations.
    • Maintained a clean, safe, and organized store environment to enhance the customer experience.
    • Developed strong working relationships with staff, fostering a positive work environment.
    • Monitored cash intake and deposit records of up to $6,000, increasing accuracy, and reducing discrepancies.
    • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
    • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
    • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.

Fulfillment Associate

Amazon
12.2021 - 03.2022
  • Boosted warehouse efficiency by consistently meeting or exceeding productivity goals for daily tasks.
  • Collaborated effectively with coworkers on initiatives focused on achieving measurable improvements in production quality and workflow.
  • Continually improved order accuracy by refining pick-and-pack processes based on feedback from quality control checks.
  • Segregated and processed incoming stock and materials to prepare for storage or shipment.
  • Picked and packed approximately 1,000 order items per day.
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.

Delivery Expert

Domino's Pizza
10.2020 - 08.2021
    • Handled food orders carefully, maintaining high standards of hygiene and presentation upon arrival at the destination.
    • Resolved customer complaints professionally, taking necessary actions to improve service quality for future deliveries.
    • Collaborated with team members to ensure smooth workflow and fast order processing.

Sales Floor Associate

Kohl's Department Store
11.2018 - 09.2020
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Increased customer satisfaction by consistently providing knowledgeable assistance and friendly service on sales floor.
  • Handled cash transactions accurately, ensuring proper change was given and maintaining balanced registers at end of each shift.
  • Collaborated with team members to achieve monthly sales targets and maintain high levels of customer satisfaction.
  • Managed customer returns and exchanges, adhering to store policies while keeping customer satisfaction as top priority.
  • Contributed to loss prevention initiatives by diligently monitoring suspicious activity on sales floor and reporting concerns promptly to management.

Host/Busser

Chappy's Social House
05.2016 - 09.2019
    • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
    • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
    • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
    • Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
    • Supported restaurant marketing efforts by promoting upcoming events or specials to guests as appropriate.
    • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Education

Some College (No Degree) - Interior Design

University of Southern Mississippi
Hattiesburg, MS
01.2020

High School Diploma -

Beavercreek High School
Beavercreek, OH
05.2018

Skills

    • Team Leadership
    • Customer Service
    • Teamwork and Collaboration
    • Product and service knowledge
    • Time Management
      • Problem-Solving
      • Money Handling
      • Shrinkage Control
      • Multitasking proficiency

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Fulfillment Associate

Amazon
12.2021 - 03.2022

Assistant Manager

Family Dollar
07.2021 - 06.2024

Delivery Expert

Domino's Pizza
10.2020 - 08.2021

Sales Floor Associate

Kohl's Department Store
11.2018 - 09.2020

Host/Busser

Chappy's Social House
05.2016 - 09.2019

Some College (No Degree) - Interior Design

University of Southern Mississippi

High School Diploma -

Beavercreek High School

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