Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NAIROVIR DEJESUS

CORONA,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

7
7
years of professional experience

Work History

Associate Operations Manager

UNO Health, Co
08.2021 - Current
  • Supervised operations team to support operational excellence and excellent customer service.
  • Monitored key performance metrics to identify areas for improvement.
  • Trained new employees on proper protocols and customer service standards.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Bilingual Client Specialist

National Debt Relief
02.2019 - 10.2020
  • Use Salesforce CRM software to respond to clients calls & emails regarding their accounts
  • Recipient of the Standing Ovation Award for Outstanding Performance:
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Interacted with team members across departments to research and resolve customer issues.
  • Responded to all client inquiries and asked appropriate questions to facilitate resolution.

Paralegal/ Receptionist

Law Office of Daniel Gallagher, P.C
02.2016 - 02.2019
  • Maintained immigration attorneys' schedules to enable timely client service delivery and promote firm's income growth.
  • Assisted clients with immigration application completion to improve timeliness of case review and disposition.
  • Corresponded with current and prospective clients to obtain information and enable effective case development.
  • Interacted with telephone callers and answered questions about immigration attorneys' services.
  • Compiled client application packets and included relevant documentation to present strongest case for successful outcome.

Education

High School Diploma -

High School For Arts And Business
Corona, NY
06.2011

Skills

  • Employee Supervision
  • Clerical Support
  • Assignment Delegation
  • Professional Relationships
  • Resume Screening
  • Customer Needs Assessments
  • Administrative Support
  • Staff Meetings
  • New Employee Hiring

Languages

Spanish
Native or Bilingual

Timeline

Associate Operations Manager

UNO Health, Co
08.2021 - Current

Bilingual Client Specialist

National Debt Relief
02.2019 - 10.2020

Paralegal/ Receptionist

Law Office of Daniel Gallagher, P.C
02.2016 - 02.2019

High School Diploma -

High School For Arts And Business

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NAIROVIR DEJESUS