NDERIM CUCA
Brooklyn,NY
Summary
Diligent Building Supervisor with 5 years of experience. Adept at problem solving, preventive maintenance and leadership skills. Successful at cutting costs without sacrificing safety or comfort and committed to fantastic customer service.
Overview
4
4
years of professional experience
Work History
Building Supervisor
Fatima Realty LLC
04.2020 - Current
- Inspected grounds, equipment and overall building to uphold safe and aesthetically pleasing standard.
- Supervised facility crew and general maintenance schedules.
- Prepared maintenance budgets and outlined expenditures for building upkeep.
Concierge
Safety Facility Services
12.2019 - Current
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
Building Supervisor
1122 Chestnut LLC
01.2021 - 06.2023
- Created and implemented operational policies, processes and procedures to keep facilities running smoothly.
- Oversaw annual budget to handle supply, labor and maintenance needs.
- Ordered, maintained and distributed supplies and inventory.
- Oversaw building automation system and monitored HVAC, security and audio-visual systems, maintaining functionality of equipment.
Restaurant Manager
Cafe Latte
06.2019 - 06.2021
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Education
Bachelor of Business - Finance
College of Staten Island of The City University of New York
Staten Island, NY06.2024
Skills
- Customer service
- Team management
- Conflict resolution
- Operations coordination
- Communication
- Problem-solving
Languages
Albanian
Full Professional
Serbian
Full Professional
English
Full Professional
Timeline
Building Supervisor
1122 Chestnut LLC
01.2021 - 06.2023
Building Supervisor
Fatima Realty LLC
04.2020 - Current
Concierge
Safety Facility Services
12.2019 - Current
Restaurant Manager
Cafe Latte
06.2019 - 06.2021
Bachelor of Business - Finance
College of Staten Island of The City University of New York
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