Sophia Abrusci
Barberton,OH
Summary
Hospitality professional with background in creating seamless and enjoyable dining experiences for guests. Known for effectively managing guest interactions, reservations, and seating arrangements while maintaining positive and organized environment. Team-oriented with focus on collaboration and adaptability to meet changing needs and ensure guest satisfaction.
Overview
4
4
years of professional experience
Work History
Building Supervisor
DBRC at Marietta College
05.2024 - 05.2025
- Inspected facility, equipment, and overall building to uphold safe and clean standard.
- Supervised desk attendants and general cleaning schedules.
- Streamlined front desk operations for increased efficiency and improved guest experiences.
- Collaborated with other departments to address guest needs promptly and effectively, resulting in positive feedback from guests.
- Addressed guest inquiries regarding memberships and payments.
Hostess
Flipside Bar & Grill
07.2021 - 01.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating the Yelp waitlist simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Completed daily side work and opening and closing duties without fail.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
Crew Member
Five Guys
02.2021 - 07.2021
- Worked front counter, grill, fryer, and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Theatre
Marietta College
Marietta, OHSkills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
Timeline
Building Supervisor
DBRC at Marietta College
05.2024 - 05.2025
Hostess
Flipside Bar & Grill
07.2021 - 01.2023
Crew Member
Five Guys
02.2021 - 07.2021
Theatre
Marietta College