Ndeye Diagne
Austin
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Hallmark Aviation Services For klm airlines
Austin
12.2022 - 04.2025
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered inbound calls, chats and emails to facilitate customer service.
Bso. Bagages Claim
Hallmark aviation for klm airlines
Austin
12.2022 - 04.2025
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Warehouse and Logistics
WFS
Austin
11.2024 - 01.2025
- Conducted testing of software and systems to ensure quality and reliability.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Amazon Warehouse Association
Amazon
Austin
09.2023 - 03.2024
- Assisted with customer requests and answered questions to improve satisfaction.
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Managed inventory and supplies to ensure materials were available when needed.
Customer Service Representative
Hallmark Aviation Services For virgin Atlantic
Austin
04.2023 - 01.2024
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Contacted customers about potential service upgrades, new services and account changes.
- Answered inbound calls, chats and emails to facilitate customer service.
Security Officer
Huntleigh USA
Austin
08.2021 - 09.2023
- Operated communication systems between officers stationed throughout the facility.
- Reported safety hazards for remediation response.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Wheelchair Agent
Huntleigh USA
Austin
08.2021 - 09.2023
- Processed reservations and issued travel and hotel vouchers.
- Updated product displays regularly as per company guidelines ensuring attractive presentation at all times.
- Transported baggage and coordinated transit between assigned terminals or platforms.
Cabin Cleaner
Unifi
Austin
04.2022 - 08.2022
- Removed exterior exhaust stains and washed down aircraft's structural parts.
- Disinfected overhead compartments, food preparation stations and walls.
- Guided aircraft hand using signals and batons to promote safe ground travel.
Server
Wesminster Nursing Home
Austin
07.2019 - 07.2022
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Accurately recorded orders on cash register and point-of-sale system.
Server
University Of Texas At Austin
Austin
06.2019 - 07.2019
- Maintained records of transactions made during shift as required by law or company policy.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
Education
Culinary School - Cooking Decorations
Cpfp
Dakar Sénégal 03-2014
GED -
Lycée Blaise Diagne Dakar
Dakar Sénégal 10-2013
Skills
- Customer service
- Sales support
- Time management
- Inventory management
Languages
French
Native/ Bilingual
Afrikaans
Native/ Bilingual
Spanish
Limited
Wolof
Native/ Bilingual
References
References available upon request.
Timeline
Warehouse and Logistics
WFS
11.2024 - 01.2025
Amazon Warehouse Association
Amazon
09.2023 - 03.2024
Customer Service Representative
Hallmark Aviation Services For virgin Atlantic
04.2023 - 01.2024
Customer Service Representative
Hallmark Aviation Services For klm airlines
12.2022 - 04.2025
Bso. Bagages Claim
Hallmark aviation for klm airlines
12.2022 - 04.2025
Cabin Cleaner
Unifi
04.2022 - 08.2022
Security Officer
Huntleigh USA
08.2021 - 09.2023
Wheelchair Agent
Huntleigh USA
08.2021 - 09.2023
Server
Wesminster Nursing Home
07.2019 - 07.2022
Server
University Of Texas At Austin
06.2019 - 07.2019
Culinary School - Cooking Decorations
Cpfp
GED -
Lycée Blaise Diagne Dakar