Ndeye Faye
Stockbridge,GA
Summary
Dynamic sales professional with a proven track record at Capital One, excelling in customer engagement and conflict resolution. Skilled in cash handling and building rapport, I consistently enhanced client satisfaction and loyalty. My ability to negotiate effectively and provide exceptional service has driven significant business growth and client retention.
Overview
13
13
years of professional experience
Work History
International Real Estate Sales Agent
Satur Sa
Senegal
05.2023 - Current
- Negotiated favorable deals for clients by establishing strong relationships with property owners and developers.
- Negotiated between buyers and sellers of properties with efficiency and transparency to maximize profits and maintain satisfaction of clients.
- Communicated with clients to understand property needs and preferences.
- Increased property sales by providing exceptional customer service and conducting thorough market analysis.
- Educated clients on sales and buying processes and advised buyers on making decisions.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Evaluated the needs and financial capabilities of clients to recommend appropriate properties based on their preferences and budget.
- Assisted in the preparation of legal documents, such as purchase agreements and lease contracts, ensuring accurate representation of client interests.
- Informed home buyer of sales, construction and warranty processes.
Banker
Capital One
Washington DC
09.2019 - 02.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Educated customers on features and benefits of banking products and services.
- Increased client satisfaction by providing tailored financial advice and personalized banking solutions.
- Opened, closed, and updated accounts for customers.
- Strengthened customer relationships through attentive service and prompt resolution of inquiries.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Proactively identified potential fraud or suspicious activity, taking appropriate action to protect client accounts and bank assets.
- Mentored junior staff members, fostering a supportive work environment that encouraged professional growth and development.
- Analyzed daily financial transactions to ensure accuracy and integrity of bank's financial records.
- Enhanced compliance with banking regulations by conducting regular audits and training sessions for staff, ensuring adherence and reducing legal risks.
- Enhanced customer trust by consistently providing accurate financial advice and solutions to meet their needs.
- Optimized currency exchange transactions, providing customers with competitive rates and increasing bank revenue from these services.
- Streamlined teller process for deposits and withdrawals, improving transaction speed and customer wait times.
- Led initiative to upgrade ATM machines across all branches, improving reliability and customer access to banking services.
- Mentored junior bankers, enhancing their skills in customer service and financial analysis for career progression.
- Provided exceptional customer service by promptly addressing concerns and resolving issues.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Educated customers on online banking and mobile banking applications.
- Referred customers to other banking departments for specialized services.
- Executed wire transfers, stop payments and account transfers.
- Established rapport with new clients to increase satisfaction and loyalty.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Handled various accounting transactions.
- Processed applications for new accounts.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Trained new hires on customer service policies and procedures.
- Generated monthly reports on customer activity and customer feedback.
- Monitored and verified suspicious activity on customer accounts.
Sales Associate
Ibhana Creation
Rockville,MD
02.2014 - 08.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Medical Assistant
Kaiser Permanente
Hyattsville, MD
06.2012 - 08.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Associate Degree - Legal Studies
Montgomery College
Rockville, MD05.2018
Diploma - Medical Assistant
Medtech
Silver Spring, MD07.2013
High School Diploma - Foreign Languages And Literatures
Nelson Mandela
Dakar,Senegal 07.2011
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Verbal/written communication
- Cash register operation
- Conflict resolution
- Sales expertise
- Product sales
- Customer needs assessment
- Complex Problem-solving
- Sales strategies
- Adapt to diverse groups
- Inventory tracking
- Building rapport
- Inventory control
- Brand promotion
- Negotiation tactics
- Business development
- Fraud detection
- Dispute mediation
- Client account management
- Money transfer systems
- Verbal and written communication
- Customer engagement
- Task prioritization
- Client retention strategies
- Written and oral communication skills
- Positive and professional
- Product guidance
- Service oriented
- Mentor new hires
- Travel interstate to train associates
Accomplishments
Member of the LEX community ( graduate with outstanding GPA, best students in the State of Maryland,United States)
Languages
French
Native or Bilingual
Spanish
Elementary
Arabic
Elementary
Chinese (Cantonese)
Elementary
English
Native or Bilingual
Wolof
Native or Bilingual
Timeline
International Real Estate Sales Agent
Satur Sa
05.2023 - Current
Banker
Capital One
09.2019 - 02.2023
Sales Associate
Ibhana Creation
02.2014 - 08.2019
Medical Assistant
Kaiser Permanente
06.2012 - 08.2012
Associate Degree - Legal Studies
Montgomery College
Diploma - Medical Assistant
Medtech
High School Diploma - Foreign Languages And Literatures
Nelson Mandela