Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Ndeye Marieme Diene

ROCKVILLE,MD

Summary

Skilled Beauty Advisor enthusiastic about helping customers feel beautiful and confident. Active listener uncovers customer desires and recommends appropriate solutions. Excellent communicator and problem solver. Upbeat, customer-focused Sales Associate with 14 years of experience in retail environments. Flexible and approachable, with strong organizational and time management skills. Delivers memorable guest experience through welcoming interactions and extensive product knowledge. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

3
3
years of professional experience

Work History

Beauty Advisor

L'Occitane En Provence
Bethesda , MD
2021.09 - Current
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.
  • Maintained an up-to-date knowledge of all beauty products available for sale.
  • Educated customers about the proper use of cosmetics, fragrances and other beauty items.
  • Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
  • Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.

Visual Merchandiser ,Sales Associate

Ann Taylor
Bethesda , MD
2010 - 2024.05
  • Developed creative visual displays to showcase products and attract customers.
  • Created window and in-store displays to promote new product launches.
  • Organized store layout, fixtures and visual merchandising standards.
  • Created innovative floor plans to maximize visibility of merchandise.
  • Greeted customers and provided exceptional customer service.
  • Assisted customers with product selection, sizing and styling.
  • Provided accurate information about products, prices and services.
  • Processed transactions using a point-of-sale system.

Skin Care Specialist

Sephora USA
Bethesda , MD
2008 - 2010
  • Maintained detailed records of all client treatments and products purchased.
  • Provided advice and guidance on lifestyle changes to improve overall skin health.
  • Conducted thorough consultations with clients to determine their needs and preferences.
  • Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
  • Maintained a clean work environment by sterilizing equipment between uses.
  • Recommended professional-grade skincare products for use at home after treatments were completed.
  • Assisted in developing marketing strategies to promote services offered by the salon and spa facility.
  • Tracked customer feedback regarding services provided and relayed this information back to management team.
  • Attended training sessions to stay abreast of new technologies in the field of skin care.
  • Handled customer inquiries promptly while displaying excellent customer service skills.
  • Ensured compliance with safety regulations related to handling hazardous materials such as chemicals.
  • Kept up-to-date on industry trends by attending seminars or reading relevant publications.
  • Educated clients on skin care procedures and products.

Education

Associate of Applied Science - Mass Communications

Franche-compte
Besancon, France
1998-06

Skills

  • Cross-selling techniques
  • Skincare consultation
  • Cosmetics industry trends
  • Personalized recommendations
  • Product Knowledge Expertise
  • Payment Processing
  • Sales closing
  • Application techniques
  • Customer Engagement
  • Customer Service
  • Products knowledge
  • Service Consultations
  • Product Demonstrations
  • Relationship Building
  • Upselling strategies
  • Sales expertise
  • Hygiene standards

Languages

French
Native/ Bilingual

References

References available upon request.

Timeline

Beauty Advisor

L'Occitane En Provence
2021.09 - Current

Visual Merchandiser ,Sales Associate

Ann Taylor
2010 - 2024.05

Skin Care Specialist

Sephora USA
2008 - 2010

Associate of Applied Science - Mass Communications

Franche-compte
Ndeye Marieme Diene