Ndeye Marieme Diene
ROCKVILLE,MD
Summary
Experienced Sales Associate with a customer-centric approach, adept at uncovering desires and recommending solutions. Known for delivering exceptional guest experiences through welcoming interactions and extensive product knowledge. Strong organizational and time management skills, thriving in fast-paced retail environments. Highly motivated, adaptable, and committed to providing every customer with a positive and memorable experience. Skilled in working effectively unsupervised, mastering new skills quickly, and maintaining consistent and organized practices even under pressure.
Overview
2026
2026
years of professional experience
Work History
Beauty Advisor
L'Occitane En Provence
09.2021 - Current
- Provided customers with product advice and recommendations based on their individual needs.
- Assisted in the development of new beauty products and services.
- Conducted skin analysis to provide customers with personalized skincare regimens.
- Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
- Greeted customers upon entering store or salon and established friendly relationships with them.
- Maintained an up-to-date knowledge of all beauty products available for sale.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Provided excellent customer service by responding promptly to inquiries from clients via phone or email.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
Visual Merchandiser ,Sales Associate
Ann Taylor
2010 - 05.2024
- Developed creative visual displays to showcase products and attract customers.
- Created window and in-store displays to promote new product launches.
- Organized store layout, fixtures and visual merchandising standards.
- Created innovative floor plans to maximize visibility of merchandise.
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed transactions using a point-of-sale system.
Skin Care Specialist
Sephora USA
2008 - 2010
- Maintained detailed records of all client treatments and products purchased.
- Provided advice and guidance on lifestyle changes to improve overall skin health.
- Conducted thorough consultations with clients to determine their needs and preferences.
- Analyzed skin types using various diagnostic tools to recommend suitable treatments for each client's individual needs.
- Maintained a clean work environment by sterilizing equipment between uses.
- Recommended professional-grade skincare products for use at home after treatments were completed.
- Assisted in developing marketing strategies to promote services offered by the salon and spa facility.
- Tracked customer feedback regarding services provided and relayed this information back to management team.
- Attended training sessions to stay abreast of new technologies in the field of skin care.
- Handled customer inquiries promptly while displaying excellent customer service skills.
- Ensured compliance with safety regulations related to handling hazardous materials such as chemicals.
- Kept up-to-date on industry trends by attending seminars or reading relevant publications.
- Educated clients on skin care procedures and products.
Education
Associate of Applied Science - Mass Communications
Franche-compte
06-1998
Skills
- Cross-selling techniques
- Cosmetics industry trends
- Personalized recommendations
- Product Knowledge Expertise
- Payment Processing
- Sales closing
- Application techniques
- Customer Engagement
- Customer Service
- Products knowledge
- Service Consultations
- Product Demonstrations
- Relationship Building
- Upselling strategies
- Sales expertise
- Hygiene standards
Languages
French
Native/ Bilingual
References
References available upon request.
Education and Training
other
Timeline
Beauty Advisor
L'Occitane En Provence
09.2021 - Current
Associate of Applied Science - Mass Communications
Franche-compte
Visual Merchandiser ,Sales Associate
Ann Taylor
2010 - 05.2024
Skin Care Specialist
Sephora USA
2008 - 2010
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