Ndidi Ojobo
Spring Hill
Summary
Dynamic Jr. Account Manager with a proven track record at Publix Grocery Store, adept in CRM software and exceptional in client relationship building. Elevated customer loyalty through effective dispute resolution and onboarding processes, demonstrating unparalleled teamwork and collaboration. Achieved significant improvements in account management and customer service, enhancing business development outcomes.
Overview
12
12
years of professional experience
Work History
Jr. Account Manager
Publix Grocery Store
03.2021 - 01.2024
- .Mentored new hires within the department, sharing best practices related to account management tasks.
- Supported account management team during peak periods by stepping in as needed, demonstrating flexibility and adaptability under pressure.
- Participated in networking events, representing the company professionally and effectively engaging potential clients.
- Managed new account onboarding process, ensuring a smooth transition for clients into the company''s services.
Customer Service Representative
Protective Life Corporation
03.2016 - 02.2019
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Ensured a clean and organized work environment by enforcing strict policies on cleanliness and orderliness at the registers.
- Conducted regular performance evaluations for cashiers, providing constructive feedback to help them grow professionally.
- Improved communication between cashiers and other store departments to provide seamless customer experiences.
Customer Service Representative
Globacom Limited
02.2012 - 03.2015
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Agile Scrum Master
ACC Agile Consulting
Florida03-2023
Bachelor of Arts - English
University of Lagos
Lagos10-2011
Skills
- Account planning
- Social media
- Performance tracking
- CRM software
- Customer service
- Teamwork and collaboration
- Goal oriented
- Verbal and written communication
Accomplishments
- MS Excel - Prepared and formatted financial project reports, budget spreadsheets and expense reports for monthly review.
- Business Development: - Developed strong relationships with key referral sources which resulted in 12% increase in referrals over one-year period.Initiated two key partnerships which resulted in [X%] revenue growth.
Timeline
Jr. Account Manager
Publix Grocery Store
03.2021 - 01.2024
Customer Service Representative
Protective Life Corporation
03.2016 - 02.2019
Customer Service Representative
Globacom Limited
02.2012 - 03.2015
No Degree - Agile Scrum Master
ACC Agile Consulting
Bachelor of Arts - English
University of Lagos
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