Ndubuisi Mbamalu
Round Lake,IL
Summary
Retail professional with focus on Customer service, merchandising and operational excellence. Proven ability to enhance store aesthetics and streamline inventory processes. Knowledge of team leadership and management with proven ability of interpersonal relationships. Valued for collaborative approach and adaptability to dynamics, reliable and results-driven work ethic.
Overview
15
15
years of professional experience
Work History
Merchandising Assistant Store Manager
The Home Depot Inc
10.2022 - 03.2025
- Supported the Store Manager in all aspects of store operations as needed, maintaining optimal efficiency and customer satisfaction.
- Manages a 45million volume facility.
- Supports, coordinates and directs 5 department heads and at least 26 associates in any given shift.
- Provided ongoing coaching to team members, empowering them to excel in their roles while driving overall store performance.
- Managed a team of associates, ensuring proper training, scheduling, and adherence to company policies.
- Improved customer satisfaction by providing exceptional service and promptly addressing concerns.
- Assisted in the recruitment, hiring, and onboarding of new team members, fostering a productive work environment.
- Maintained a clean and organized store environment by enforcing company standards for cleanliness and organization.
- Increased sales by strategically placing merchandise and creating visually appealing displays.
- Analyzed sales reports to identify trends, adjusting merchandising strategies accordingly for maximum revenue generation.
- Conducted weekly walk-throughs with store manager to discuss interior visual displays and store window presentation.
- Reduced out-of-stock instances with diligent monitoring of inventory levels and timely reordering of products.
- Promoted a positive workplace culture through consistent communication, feedback, and recognition of employee achievements.
- Facilitated resolution of vendor disputes and discrepancies.
Merchandising Execution Area Supervisor
The Home Depot Inc
03.2018 - 10.2022
- Executed, supervised at least 16,000 projects of new product introduction, customer target product facing and store outlook enhancement. Seasonal product sets - Spring resets and Holiday resets - Christmas and Halloween.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Received the Protecting Our Values Award from the Company's Regional Vice President (RVP).
- Enhanced visual appeal of displays, resulting in higher customer engagement levels.
- Improved merchandising strategies by analyzing sales trends and customer feedback.
- Achieved cost savings through efficient scheduling practices without compromising staff morale or service quality.
- Leveraged technology tools to track merchandise performance metrics for continuous improvement efforts.
- Promoted a positive work environment, fostering teamwork and open communication among staff members.
- Set clear expectations for the merchandising department, establishing consistent operating procedures across all stores in the area supervised.
- Oversaw daily operations of the merchandising team, maintaining high performance standards.
- Provided constructive feedback to team members on their performance, supporting professional development goals.
- Partnered with store managers to address specific needs or challenges unique to their locations while aligning overall company objectives.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
Merchandising Execution Team Associate
The Home Depot Inc
03.2017 - 03.2018
- Observe and respect all safety protocols for myself and watch out for fellow associate.
- Coordinated with my supervisor, fellow associates in execution of at least 7,000 projects towards new product introduction; seasonal product sets, like seasonal - Spring resets and Holiday resets - Christmas and Halloween, and store outlook enhancements.
- Ensured accurate pricing by regularly updating price tags and promotional materials, reducing customer complaints and increasing sales potential.
- Maintained a clean, organized store environment by executing detailed planograms and adhering to established visual guidelines.
- Enhanced product visibility by creating eye-catching displays and implementing strategic merchandising techniques.
- Developed strong relationships with vendors, negotiating favorable terms and ensuring timely delivery of products.
- Provided valuable insights to buyers on market trends, contributing to informed purchasing decisions and increased sales volume.
- Managed seasonal transitions effectively, coordinating efforts across departments to ensure seamless execution of new merchandise layouts and markdowns.
- Created visual displays to highlight new and featured products.
- Used props and lighting to enhance appearance and visibility of displays.
Mediator/Coordinator
LA STRADAGIUSTA COOP
06.2015 - 08.2016
- Organizing, Directing and Managing candidates for integration.
- Gathering, processing and documenting data to prepare candidates for the arbitrating commission
- Organizing and working with the Italian immigration services to acquire temporary permit of stay for eligible candidates(totaling about 105 persons, divided into four centers)
- Organizing and working with the hospitals and other NGOs for Medical insurance and medicare.
- Facilitated negotiations for successful dispute resolution and improved relationships among stakeholders.
- Develop personal relationships geared towards understanding individual concerns and collaborate towards resolution.
- Organizing and coordinating their every day activities e.g School enrollment, feeding arrangements, sports activities, house keeping etc
- Conducted individual meetings between parties, utilizing empathetic listening skills and documenting relevant details.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
- Conducted initial meetings to outline process, answer questions and set expectations for both parties.
- Built trust and rapport with disputing parties, enabling productive dialogue and effective problem solving.
Technician
Techno Cleaning SRL
11.2009 - 05.2015
- Serviced and maintained at least 1,700 Sailing/Motor super yachts.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
Education
Associate of Science - Cybersecurity
CCC
Chicago, IL11-2025
Diploma - Law
University of Benin
Nigeria08.2007
Skills
- Leadership
- Excellent Customer Service
- Staff training and development
- Teamwork and collaboration
- Time management
- Attention to detail
- Adaptability and flexibility
- Good communication
- Coaching and mentoring
- Interpersonal communication
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Merchandising Assistant Store Manager
The Home Depot Inc
10.2022 - 03.2025
Merchandising Execution Area Supervisor
The Home Depot Inc
03.2018 - 10.2022
Merchandising Execution Team Associate
The Home Depot Inc
03.2017 - 03.2018
Mediator/Coordinator
LA STRADAGIUSTA COOP
06.2015 - 08.2016
Technician
Techno Cleaning SRL
11.2009 - 05.2015
Associate of Science - Cybersecurity
CCC
Diploma - Law
University of Benin
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