Summary
Overview
Work History
Education
Skills
Personal Information
References
Timeline
Generic

Neadra Carpenter

Dallas,TX

Summary

Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.

Overview

22
22
years of professional experience

Work History

Field Inspection Supervisor

Allied Universal
Fort Worth, TX
10.2017 - Current
  • Created new strategies for improving customer service standards within the organization.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Ensured compliance with workplace safety regulations by providing training sessions for all staff members.

Customer Service Manager

Race Trac
Slidell, LA
04.2008 - 09.2017
  • Preparing and completing paper work while balancing teller shifts and petty cash.
  • Monitored staff performance to ensure adherence to customer service standards.
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions.
  • Evaluated and authenticated returns, exchanges and voids.

Customer Service Manager

Wal-Mart
Balch Springs, TX
10.2006 - 03.2008
  • Providing great customer service while managing many cashiers and running the money center and money service desk.
  • Coordinated between various departments to resolve complex problems that require multiple steps or involve multiple teams.
  • Analyzed financial data to identify discrepancies or potential fraud activities.
  • Trained new employees on proper Money Center procedures and processes.

Customer Service Specialist

Motiva Shell
New Orleans, LA
08.2002 - 08.2005
  • Processed returns, refunds, exchanges according to company policies and procedures.
  • Followed up with customers after transactions to ensure satisfaction levels were met.
  • Performed data entry of customer orders into the company's order management system.

Education

High School Diploma -

John McDonald High School
New Orleans, LA
05.1999

Skills

  • Data Analytics
  • Strategic Planning
  • Operations Management
  • Process Improvement
  • Inventory Control
  • Staff Management

Personal Information

  • Relocation: Anywhere
  • Title: Security Guard Supervisor

References

References available upon request.

Timeline

Field Inspection Supervisor

Allied Universal
10.2017 - Current

Customer Service Manager

Race Trac
04.2008 - 09.2017

Customer Service Manager

Wal-Mart
10.2006 - 03.2008

Customer Service Specialist

Motiva Shell
08.2002 - 08.2005

High School Diploma -

John McDonald High School

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Neadra Carpenter