Neah Lewis
Wyoming,MI
Summary
Experienced Customer Service professional adept in service delivery and multitasking, dedicated to fostering profitable relationships and driving business outcomes. Committed to enhancing customer satisfaction through quality service and comprehensive support. Skilled in customer service best practices and diverse service options.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
West Michigan Auto Glass
2023.07 - 2024.03
- Respond to all live queries immediately with quick resolution and time
- Was responsible for invoicing data and correspondence
- Opened customer accounts by retaining and recording account information such as 1099-I forms
- Took daily inbound calls and key-entered orders for assigned accounts and clients
- Followed communication procedures, guidelines, and policies
- Took payment information and other pertinent information such as addresses and phone numbers for scheduling
- Made third-party insurance claims with customers and the business
- Organized pricing and inventory sheets.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Data Entry Specialist/Temporary Service
Acrisure
2023.05 - 2023.07
- Maintained ongoing and past financial accounts
- Processed and compiled information from Workday into Excel
- Completed data entry tasks with accuracy and efficiency.
- Maintained strict confidentiality of sensitive information, adhering to established guidelines and protocols.
- Deciphered and gathered information on incomplete documents
- Typed correspondence for transferring documents to project managers via Outlook
- Checked source documents for accurate information on incomplete documents
- Was efficient with recognizing data entry methods and overall saved the company in labor costs
- Finished assigned data sheets early enough to assist project partners
- Worked with Vendor Payables by transferring One Note’s data to Excel Sheets.
- Contributed to team success by consistently meeting or exceeding performance targets in speed, accuracy, and output volume.
Customer Service/Front Office Manager
A&J Total Care
2020.09 - 2022.10
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records using Quickbooks and other software.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed payroll position using Apple and Microsoft software
- Was responsible for invoicing data and correspondence
- Assisted with hiring new talent to acceptable positions
- Took daily inbound calls and key-entered orders, faxes, backorders, and credit memos for assigned accounts and clients
- Handled expenses and income
- Recorded financial booking for the business
- Maintained computer and physical filing systems.
- Effectively communicated the value and advantages of products and services to customers
- Responded to customer inquiries regarding service cancellation, proactively resolving any issues or concerns to achieve satisfaction.
Customer Service /Office Manager
Madison Ave Bag
2018.01 - 2020.08
- Kept the station organized and clean while working alongside co-workers
- Organized team-building events to foster a positive work environment and boost employee morale.
- Improved interdepartmental communication by organizing regular meetings between teams and fostering an open-door policy.
- Followed and observed the Job Board to ensure the integrity of the company
- Had an open mind to learning new skills to remain occupied once my job was complete
- Learned how to operate different machines that shaved measurements of vinyl
- Was very respectful and responsive to team leaders
- Took daily inbound calls and key-entered orders for assigned accounts and clients.
- Spearheaded the implementation of cost-saving initiatives that resulted in reduced overhead expenses while maintaining high-quality services.
- Developed strong relationships with vendors, negotiating favorable terms for the company's benefit.
- Oversaw inventory management, ensuring adequate stock levels were maintained while minimizing storage costs.
- Implemented a new CRM system, streamlining data management and improving access to critical customer information.
Education
Diploma -
Baldwin Community Schools
Baldwin, MI06.2018
Skills
- Microsoft Applications
- CRM Software
- Record Keeping/Bookkeeping
- Customer Service
- Creative Writing
- Adobe Applications
- Workday Software
- Google Suite
- Apple Software (macOS, IOS)
- Grand Valley GEMS Program GEMS Program Tutor
- Baldwin High School, MI Blood Drive Host
- West Shore Community College, MI Helped Students identify vegetation
Reading, Writing, Content Creation, Design
I'm always energized by the opportunity to collaborate with fellow professionals who share a passion for achieving goals and driving business projects to completion. One milestone that stands out in my journey is when I authored and self-published my first book at the age of 21, utilizing platforms like Amazon KDP and Barnes and Noble. I used platforms such as This accomplishment was a long-held aspiration since my elementary years, reflecting my unwavering commitment to personal goals.
Timeline
Customer Service Representative
West Michigan Auto Glass
2023.07 - 2024.03
Data Entry Specialist/Temporary Service
Acrisure
2023.05 - 2023.07
Customer Service/Front Office Manager
A&J Total Care
2020.09 - 2022.10
Customer Service /Office Manager
Madison Ave Bag
2018.01 - 2020.08
Diploma -
Baldwin Community Schools
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