Don Nelson
Auto Glass manager
Jenison,MI
Summary
Dynamic Auto Glass Supervisor at Action Glass West Michigan with expertise in scheduling coordination and customer service. Successfully optimized technician dispatching, reducing customer wait times significantly. Proficient in auto glass installation and repair, demonstrating strong problem-solving skills and a commitment to quality and safety standards.
Overview
25
25
years of professional experience
3
3
years of post-secondary education
Work History
Auto Glass Supervisor
Action Glass West Michigan
05.2006 - Current
- Managed daily operations of auto glass installation and repair services, ensuring adherence to safety protocols and quality standards.
- Oversaw scheduling and dispatching of technicians to optimize workflow and minimize customer wait times
- Conducted regular inventory assessments of glass products and tools, implementing restocking procedures to reduce downtime during repairs.
- General clean up duties as needed.
- installation of any auto glass vehicles including part removal and reinstallation.
Auto Glass Technician
Safelite autoglass
byron center, MI
01.2001 - 05.2006
- Wrote tickets, updated accounts and closed out work orders.
- Offered recommendations on preventative maintenance measures to prolong the life of windshields and other auto glass parts.
- Collaborated with team members to ensure smooth workflow, resulting in timely project completion.
- Replaced windshields and windows in vans, trucks and cars.
- Kept work areas organized, clean and free of hazards.
Education
High School Diploma -
08.1994 - 05.1997
Skills
Scheduling coordination
Insurance claim handling
Time management
ordering and receiving parts
Auto glass expertise
Power tool proficiency
Teamwork
Customer service
Problem-solving
Timeline
Auto Glass Supervisor - Action Glass West Michigan
05.2006 - Current
Auto Glass Technician - Safelite autoglass
01.2001 - 05.2006
Jenison High School - High School Diploma,
08.1994 - 05.1997