Paul Ingrassia
Valhalla,NY
Summary
Driven by a commitment to excellence, I leveraged my auto glass expertise and exceptional customer service skills at Safelite Auto Glass to significantly enhance client satisfaction. My proactive approach to learning and applying the latest industry practices, combined with my ability to foster teamwork, has consistently met or exceeded production goals, underscoring my results-oriented mindset. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sr. Auto Glass Tech
Safelite Auto Glass
03.2022 - Current
- Improved customer satisfaction by providing timely and efficient auto glass replacement services.
- Provided top-notch customer service, addressing client concerns promptly and professionally.
- Performed hands-on auto glass repairs when needed, demonstrating expertise in various installation methods and tools.
- Continuously updated knowledge of industry advancements through participation in professional associations and attendance at relevant conferences and workshops.
- Maintained a clean, organized workspace to facilitate efficient workflow and enhance customer experience.
- Fostered a positive work environment that encouraged open communication among staff members at all levels.
- Implemented safety protocols for handling hazardous materials, minimizing workplace accidents and injuries.
- Replaced seals around windows to prevent water leakage and protect surrounding structures.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Obtained windshields and windows for specific makes and models of vehicles, identifying and addressing defects prior to installation.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
- Provided quality auto glass installation services, windshield replacement, and crack repair.
- Replaced and adjusted motorized and manual window-raising mechanisms to address damage or worn out parts.
- Researched and carefully selected routes to maximize on-time performance and customer satisfaction.
Garden Department Lead
ACE Berger Hardware
10.2021 - 02.2022
- Coordinated seasonal promotions within the garden department that aligned with popular planting times resulting in increased sales.
- Mentored and trained new team members, fostering a collaborative work environment and promoting professional growth.
- Optimized inventory management by regularly monitoring stock levels, placing orders, and organizing merchandise displays.
- Provided expert knowledge on various lawn up-keep techniques, offering guidance to customers on proper care and maintenance practices.
- Implemented creative visual merchandising techniques to effectively showcase products, increasing sales and customer engagement.
- In charge of selling a customer a BBQ grill based on their needs while coordinating delivery.
Shipping and Receiving Associate
ACE Berger Hardware
07.2019 - 09.2020
- Maintained a clean warehouse environment through diligent organization of materials and supplies necessary for daily operations.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Streamlined shipping processes by implementing efficient packing techniques and inventory management.
- Demonstrated strong attention to detail when inspecting received items for defects or damage before accepting deliveries into inventory storage areas.
- Assisted customers with propane fills
- Loading and unloading products like concrete, blacktop, mulch, etc. into customers vehicles
- Built lawn equipment and luxury items such as lawn mowers, BBQ's, snow blowers, etc.
Cashier/Carts Manager
Shoprite Supermarkets
08.2018 - 05.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
High School Diploma -
Valhalla High School
Valhalla, NY06.2019
No Degree - Certification in Sound Production
Center For Career Services
Valhalla06.2019
Skills
- Vehicle Safety Knowledge
- Scheduling Coordination
- Auto Glass Expertise
- Power tool proficiency
- Hand tool expertise
- Window Installation
- Sealant Application
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Customer service skills
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Team Collaboration
- Active Listening
- Effective Communication
- Relationship Building
- Decision-Making
- Leak Testing
- Interpersonal Skills
- Analytical Thinking
- Goal Setting
- Professionalism
- Adaptability
- Sound Production
- Sound Engineering
- Recording Engineering
- Mixing Engineering
- Logo Designing
- Album Art Designing
Certification
Certified in Sound Production from CCS (Southern Westchester BOCES) (2017-2019)
Timeline
Sr. Auto Glass Tech
Safelite Auto Glass
03.2022 - Current
Garden Department Lead
ACE Berger Hardware
10.2021 - 02.2022
Shipping and Receiving Associate
ACE Berger Hardware
07.2019 - 09.2020
Cashier/Carts Manager
Shoprite Supermarkets
08.2018 - 05.2019
High School Diploma -
Valhalla High School
No Degree - Certification in Sound Production
Center For Career Services
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