Neal Fiesler
Milwaukee
Summary
Dynamic Service Director at Umansky Motor Cars with a proven track record in team leadership and strategic planning. Achieved 10% year-over-year sales growth by implementing process-driven improvements and adopting new technologies. Skilled in customer engagement and training, fostering a high-performance culture that enhances service delivery and customer satisfaction.
Overview
16
16
years of professional experience
Work History
Service Director 144,000.00 Salary
Umansky Motor Cars
12.2018 - Current
- Led a team of service professionals, providing mentorship and guidance to enhance performance objectives, personal growth, and educational growth of staff.
- Collaborated with finance and sales team to identify opportunities for process improvement, reducing downtime, increasing productivity and better customer expierence.
- Introduced a process driven service department to give guest a uniformed experience. Growing the business year over year by 10% in sales.
- Championed the adoption of new technologies that streamlined workflows, giving customer confidence in the service department through digital multi point inspections.
Service Manager 90,000.00 Salary
Corwin Ford
08.2017 - 11.2018
- Resolved customer complaints in professional and timely manner creating better customer experience and improving CSI.
- Analyzed service reports to identify missed opportunities and coach service advisors and technicians.
- Hired, trained and supervised team of service staff members to meet business goals helping grow 8 bay quick lube by 92% in sales and 38 bay main shop to obtain 12% year over year growth.
Service Manager 65,000.0 Salary
Lowe Chevrolet
06.2016 - 08.2017
- Streamlined service delivery processes, reducing wait times for customers by implementing active delivery process by service advisors.
- Reduced operational costs by negotiating better terms with vendors and optimizing resource allocation. Also performing parts and labor increase for warranty repairs through the manufacture.
- Optimized inventory management, reducing excess stock and obsolescence parts creating a more efficient parts department.
Service Advisor 86,000.00 to 104,400.00 Commissio
Corwin Dodge
08.2014 - 06.2016
- Educated customers on proper vehicle maintenance and repairs, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards and dominating CSI objectives.
- Consistently exceeded monthly sales targets by upselling relevant products/services when appropriate. Top producing advisor in the group
Service Advisor 86,000 Commision
Youngblod Chrysler
08.2009 - 06.2014
- Started out moving cars as a porter then moved to reconditioning manager. After putting process in place for used cars to have a 72 hour in turn from Used car safety, Detail, and Paintless Dent repair/touch up. Moved to service advisor and became the top performing writer in the group.
Education
Associate of Arts - Business
Ozark Technical College
Springfield, MO12-2009
Skills
- Team leadership
- Training and mentoring
- Operations management
- Strategic planning
- Payroll and budgeting
- Customer engagement
- DMS Implementation
- Warranty Admin
- Technical support
Timeline
Service Director 144,000.00 Salary
Umansky Motor Cars
12.2018 - Current
Service Manager 90,000.00 Salary
Corwin Ford
08.2017 - 11.2018
Service Manager 65,000.0 Salary
Lowe Chevrolet
06.2016 - 08.2017
Service Advisor 86,000.00 to 104,400.00 Commissio
Corwin Dodge
08.2014 - 06.2016
Service Advisor 86,000 Commision
Youngblod Chrysler
08.2009 - 06.2014
Associate of Arts - Business
Ozark Technical College
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