Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neal Fiesler

Milwaukee

Summary

Dynamic Service Director at Umansky Motor Cars with a proven track record in team leadership and strategic planning. Achieved 10% year-over-year sales growth by implementing process-driven improvements and adopting new technologies. Skilled in customer engagement and training, fostering a high-performance culture that enhances service delivery and customer satisfaction.

Overview

16
16
years of professional experience

Work History

Service Director 144,000.00 Salary

Umansky Motor Cars
12.2018 - Current
  • Led a team of service professionals, providing mentorship and guidance to enhance performance objectives, personal growth, and educational growth of staff.
  • Collaborated with finance and sales team to identify opportunities for process improvement, reducing downtime, increasing productivity and better customer expierence.
  • Introduced a process driven service department to give guest a uniformed experience. Growing the business year over year by 10% in sales.
  • Championed the adoption of new technologies that streamlined workflows, giving customer confidence in the service department through digital multi point inspections.

Service Manager 90,000.00 Salary

Corwin Ford
08.2017 - 11.2018
  • Resolved customer complaints in professional and timely manner creating better customer experience and improving CSI.
  • Analyzed service reports to identify missed opportunities and coach service advisors and technicians.
  • Hired, trained and supervised team of service staff members to meet business goals helping grow 8 bay quick lube by 92% in sales and 38 bay main shop to obtain 12% year over year growth.

Service Manager 65,000.0 Salary

Lowe Chevrolet
06.2016 - 08.2017
  • Streamlined service delivery processes, reducing wait times for customers by implementing active delivery process by service advisors.
  • Reduced operational costs by negotiating better terms with vendors and optimizing resource allocation. Also performing parts and labor increase for warranty repairs through the manufacture.
  • Optimized inventory management, reducing excess stock and obsolescence parts creating a more efficient parts department.

Service Advisor 86,000.00 to 104,400.00 Commissio

Corwin Dodge
08.2014 - 06.2016
  • Educated customers on proper vehicle maintenance and repairs, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards and dominating CSI objectives.
  • Consistently exceeded monthly sales targets by upselling relevant products/services when appropriate. Top producing advisor in the group

Service Advisor 86,000 Commision

Youngblod Chrysler
08.2009 - 06.2014
  • Started out moving cars as a porter then moved to reconditioning manager. After putting process in place for used cars to have a 72 hour in turn from Used car safety, Detail, and Paintless Dent repair/touch up. Moved to service advisor and became the top performing writer in the group.

Education

Associate of Arts - Business

Ozark Technical College
Springfield, MO
12-2009

Skills

  • Team leadership
  • Training and mentoring
  • Operations management
  • Strategic planning
  • Payroll and budgeting
  • Customer engagement
  • DMS Implementation
  • Warranty Admin
  • Technical support

Timeline

Service Director 144,000.00 Salary

Umansky Motor Cars
12.2018 - Current

Service Manager 90,000.00 Salary

Corwin Ford
08.2017 - 11.2018

Service Manager 65,000.0 Salary

Lowe Chevrolet
06.2016 - 08.2017

Service Advisor 86,000.00 to 104,400.00 Commissio

Corwin Dodge
08.2014 - 06.2016

Service Advisor 86,000 Commision

Youngblod Chrysler
08.2009 - 06.2014

Associate of Arts - Business

Ozark Technical College
Neal Fiesler