Neal Martin
Banning,CA
Summary
Claims Adjuster with a history in sales who has deep experience in Large Loss claims. Superbly positioned to investigate, evaluate and settle claims. Excellent abilities to decipher fraudulent activities, analyze data, confer with legal counsel and communicate with brokers to gain details for processing claims.
Overview
16
16
years of professional experience
Work History
Project Manager
Servpro Of Hemet
05.2023 - Current
- Conducted site visits to assess the extent of damage and accurately estimate repair costs for proper settlement calculations based upon industry standard guidelines applicable within respective jurisdictional areas.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on job status.
Independent Adjuster
Alacrity Solution
02.2015 - Current
- Achieved efficient claims processing by conducting thorough investigations and accurate documentation of property damage.
- Conducted interviews with policyholders, witnesses, contractors to gather comprehensive information related to a claim''s investigation process.
- Negotiated settlement of claims of varying complexity and peril, achieving prompt, fair and equitable settlement of claim in cases of policy liability.
- Traveled to on-site locations of loss on scheduled or sudden notice, addressing phone-recorded statements, securing photos and measurements and documenting scope of property damage.
- Increased accuracy in estimates by continuing education utilizing industry-standard software tools for calculating repair costs based on collected data.
Insurance Agent
Kemper Insurance
01.2012 - 10.2015
- Developed strong relationships with clients through consistent communication and exceptional customer service.
- Contributed to agency success by consistently meeting or exceeding monthly sales targets.
- Educated clients on insurance products, enabling them to make informed decisions regarding their coverage needs.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
Department Manager Loss Prevention
Lowes
05.2008 - 01.2012
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses company.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
Education
No Degree - Psychology
Northwestern State University of Louisiana
Natchitoches, LAHigh School Diploma -
Alexandria Senior High School
Alexandria, LA05.2006
Skills
- Customer Relationship Building
- Project Management
- Claims Investigation
- Advanced oral and written communication skills
- Caseload Management
- Sales background
- Marketing
- Networking
- Objection handling
Timeline
Project Manager
Servpro Of Hemet
05.2023 - Current
Independent Adjuster
Alacrity Solution
02.2015 - Current
Insurance Agent
Kemper Insurance
01.2012 - 10.2015
Department Manager Loss Prevention
Lowes
05.2008 - 01.2012
No Degree - Psychology
Northwestern State University of Louisiana
High School Diploma -
Alexandria Senior High School
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