Neal Moses
Phoenix,AZ
Summary
Growth-oriented leader with a strong record in strategic planning and customer sales. Expertise in driving customer success and retention initiatives. Proven ability to develop and implement effective strategies that enhance business performance.aded initiatives that boosted annual revenue and enhanced team performance through data analysis and cross-functional collaboration. Expert in driving organizational growth and developing high-performing teams in dynamic settings. Proven track record in implementing effective human resource strategies that enhance team performance and engagement.
Overview
16
16
years of professional experience
Work History
GROUP DIRECTOR/VP, ENROLLMENT MANAGEMENT (Sales, Retention, Experience)
DeVry University
09.2015 - Current
- Direct enterprise-wide enrollment and customer strategies, overseeing multi-region teams of 100+, and responsible for the customer lifecycle.
- Managed key projects driving international growth and customer retention, overseeing process development and product launches.
- Develop international recruitment strategies, managing global vendor relationships, and partner networks.
- Contributed to M&A initiatives and annual strategic planning, enhancing AI-driven solutions in contact centers to improve operational effectiveness.
- Lead talent strategy, encompassing comprehensive staff lifecycle management, and culture-building initiatives.
- Utilize CRMs and analytics tools to generate actionable insights for improved outcomes.
- Collaborate daily with C-suite executives on strategic organizational objectives.
- Advance strategic alliances to expand workforce solutions, and market presence.
- Develop long-range plans for business growth, resulting in an increase in annual sales.
- Leverage trends in customer industries and marketplaces to shape solutions and approaches.
- Exceeds sales goals through upselling and cross-selling within the existing client base, as well as strategically attracting new business.
- Led cross-functional teams to achieve project milestones, fostering collaboration and ensuring efficient execution.
- Implement customer service excellence standards to enhance client satisfaction and loyalty.
- Oversee talent acquisition, training, and development programs to build high-performing teams.
- Advise senior executives on approaches for resolving complex issues impacting operations.
- Manage financial operations, overseeing budgeting, forecasting, and financial analysis activities.
DIRECTOR, ENROLLMENT SERVICES (Sales, Retention, Experience)
Bridgepoint Education
San Diego, USA
01.2012 - 09.2015
- Led 11 admissions and sales teams, overseeing division of 200+ indirect staff in dynamic call center environment.
- Engineered and implemented retention strategies, improving customer retention by seven hundred basis points within a year through consultative sales and service models.
- Leveraged advanced analytics for performance forecasting and strategic planning.
- Partnered with senior stakeholders to surpass enrollment targets, and drive organizational growth.
- Cultivated future leaders through targeted coaching, mentorship, and empowerment programs, enhancing overall team capability.
- Analyzed market trends and customer demographics to inform strategic direction.
- Scaled new branch from inception to 800+ colleagues, establishing leadership capacity and operational infrastructure in startup environment.
ENROLLMENT MANAGER (SALES & RETENTION)
Bridgepoint Education
San Diego, USA
02.2010 - 01.2012
- Mentored and developed a team of 15 Admissions Counselors, advancing seven to management roles and fostering a high-performance culture.
- Enhanced cross-departmental collaboration, achieving 70% average student progression rate.
- Diagnosed and executed strategies for both team and individual success, optimizing outcomes.
- Delivered performance reporting and forecasting, aligning team commitments with institutional mission.
- Led Denver site startup phase, establishing foundational processes and team structures.
Education
Certificate - AI Essentials
Coursera, Google
Online01-2025
MBA -
University of Phoenix
Phoenix, AZBachelor of Arts - Social Work
University of Northern Iowa
Cedar Falls, IASkills
- Strategic planning
- Data analysis
- Cross-functional collaboration
- Operations management
- Customer retention
- Team leadership
Awards And Professional Development
- Demonstrating Leadership Award (2012)
- Admissions Leadership Award (2011)
- Best in Class Leadership Award (2015)
- TEACH Values Nominee (2016)
- Graduate, Downtown Denver Leadership Program (2014)
- Graduate, Leadership Excellence Achievement Program (2015)
- Governance Chair, EDGE (Women’s ERG), and DE&I Council
- Google Education: Introduction to AI Certification
Timeline
GROUP DIRECTOR/VP, ENROLLMENT MANAGEMENT (Sales, Retention, Experience)
DeVry University
09.2015 - Current
DIRECTOR, ENROLLMENT SERVICES (Sales, Retention, Experience)
Bridgepoint Education
01.2012 - 09.2015
ENROLLMENT MANAGER (SALES & RETENTION)
Bridgepoint Education
02.2010 - 01.2012
Certificate - AI Essentials
Coursera, Google
MBA -
University of Phoenix
Bachelor of Arts - Social Work
University of Northern Iowa