Neal Singletary
Las Vegas,NV
Summary
Dynamic General Manager with a proven track record at Jiffy Lube, excelling in operations management and team leadership. Spearheaded strategies that drove year-over-year business growth while enhancing customer retention. Expert in P&L management and fostering strong relationships, ensuring operational excellence and high employee satisfaction.
Professional automotive expert prepared for this role with strong focus on diagnostics, repair, and maintenance. Known for effective team collaboration and flexibility in meeting changing needs. Reliable, results-driven, and skilled in problem-solving, engine repair, and customer service. Employers can expect dependable team player with commitment to high standards and quality results.
Overview
15
15
years of professional experience
Work History
General Manager
Jiffy Lube
Las Vegas
08.2010 - Current
- Assisted in developing operational strategies to enhance team performance and efficiency.
- Collaborated with cross-functional teams to streamline communication and project execution.
- Learned safety protocols and implemented best practices in workplace operations.
- Supported daily management tasks, ensuring smooth workflow and adherence to company policies.
- Participated in training sessions to improve knowledge of industry standards and procedures.
- Conducted routine assessments of operational processes for potential improvements and efficiencies.
- Engaged in problem-solving efforts to address operational challenges impacting service delivery.
- Maintained organized documentation related to operations for compliance and review purposes.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
Education
High School Diploma -
Dixie High School
St. George, UT06.2006
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Staff development
- P&L management
- Team training and development
- Motivation
- Schedule management
- Labor cost controls
- Customer retention
- Deadline oriented
- Employee development
- Consistently meet goals
- Facility management
- Staffing
- Performance evaluations
- Purchasing
- Expense control
- Troubleshooting expertise
- Performance analysis
- Preventive Maintenance
- Brake systems
- Engine repair
- Tire services
- Diagnostics
- Belt and hose replacements
- Gasket and seal replacements
- Workplace safety
- Fluid exchanges
- Filter replacements
- Customer service
- Inventory management
- Grease and lubricant application
- Battery services
- Wheel alignment
Timeline
General Manager
Jiffy Lube
08.2010 - Current
High School Diploma -
Dixie High School