Neave Hengelsberg
Pittsburgh,PA
Summary
Dedicated customer service professional with six years of experience focused on enhancing quality and the customer experience. Known for expertise in creative drink building and a refined flavor palette. Proven ability to build strong customer relationships while maintaining high standards of service. Seeking to leverage skills in a challenging environment focused on enriching the community.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Manager
Jackworth Ginger Beer
Pittsburgh, PA
02.2024 - Current
- Developed and refined the cocktail menu to showcase both the Jackworth Ginger Beer brand as well as local spirits
- Greeted frequent visitors by name, and recommended new menu items based on previous interactions
- Created bar schedule for staff and managed time off requests to ensure appropriate coverage
- Described drink flavors and taste profiles to customers to help with ordering decisions.
Barista, Coffee Roaster, Assistant Cafe Manager
De Fer
Pittsburgh, PA
06.2022 - 07.2024
- Provided coaching and reinforced standards to foster superior performance from front-of-house team
- Coordinated shift-based inventory receiving, auditing and restocking
- Created daily deployment plans and delegated opening, closing, and cleaning tasks
- Maintained calm demeanor during high-volume periods and special events
Barista
CONVIVE COFFEE ROASTERY
Pittsburgh, PA
02.2022 - 06.2022
Shift Supervisor and Barista
STARBUCKS COFFEE COMPANY
Pittsburgh, PA
09.2019 - 02.2022
Education
High School Diploma -
Hampton High School
Allison Park, PA05.2020
Skills
- Customer-oriented
- Cocktail menu development
- Strong work ethic
- Team supervision
- Problem solver
- Training background
- Inventory Management
Certification
- ServSafe Food Protection Manager Certification (valid thru 06/28)
- Ramp Certification (valid thru 07/25)
References
References available upon request.
Timeline
Bar Manager
Jackworth Ginger Beer
02.2024 - Current
Barista, Coffee Roaster, Assistant Cafe Manager
De Fer
06.2022 - 07.2024
Barista
CONVIVE COFFEE ROASTERY
02.2022 - 06.2022
Shift Supervisor and Barista
STARBUCKS COFFEE COMPANY
09.2019 - 02.2022
High School Diploma -
Hampton High School
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