Accomplished Table Games Dealer with a proven track record at South Point Hotel Casino and Golden Nugget Las Vegas, adept in handling high-stress situations and ensuring regulatory compliance. Excelled in fostering customer loyalty through exceptional service and expertise in Blackjack and Baccarat. Demonstrated reliability and keen observation, significantly enhancing gaming experience and operational security.
Overview
17
17
years of professional experience
Work History
Table Games Dealer
South Point Hotel Casino
08.2021 - Current
Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Managed chips and money transactions with attention to detail to prevent fraud.
Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Monitored guest behavior for signs of intoxication or disorderly conduct, intervening when necessary to maintain a safe environment for all patrons.
Developed strong relationships with regular clients, resulting in increased loyalty and repeat visits to the casino.
Welcomed customers and established immediate rapport to encourage gameplay.
Table Games Dealer
Golden Nugget Las Vegas Hotel & Casino
05.2007 - 08.2020
Managed high-stress situations effectively, remaining calm under pressure while maintaining professionalism with guests.
Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
Managed chips and money transactions with attention to detail to prevent fraud.
Adhered to all gaming regulations and procedures to maintain legal and ethical operation.
Monitored game for potential security risk to protect operation and players.
Answered players questions and resolved disputes to provide excellent customer service.
Supported promotional events by encouraging player participation in special promotions and tournaments.
Assisted in training new dealers, sharing expert knowledge of game rules and best practices for customer service.
Education
High School Diploma -
Misrak Comprehensive Secondary School
Ethiopia
07.2001
Skills
Reliability and punctuality
Excellent customer service
Keen observation
Money Handling Expertise
Table game rules
Understanding of gaming regulations
Gaming commission regulations
Blackjack,Baccarat, Texas holdem, Pai gow, Three card Poker