Summary
Overview
Work History
Education
Skills
Timeline
Generic

Neccie Smith

Virginia Beach,VA

Summary

Dynamic customer service professional with a proven track record at Coastal Hospitality, excelling in guest services and problem-solving. Recognized for enhancing customer satisfaction through effective issue resolution and leadership. Skilled in cash handling and front office support, fostering a welcoming environment that encourages repeat visits.

Overview

2
2
years of professional experience

Work History

Front Desk Agent

Coastal Hospitality
01.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Customer Service Supervisor

Food Lion
05.2024 - 11.2024
  • Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
  • Collaborated with other departments to address recurring customer concerns, improving overall service quality.
  • Coached employees through day-to-day work and complex problems.
  • Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.

Administrative Assistant

Budget Friendly Finance
03.2023 - 01.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Made flexible schedules for employees

Education

Green Run Highschool
Virginia Beach, VA
06-2025

Skills

  • Customer service
  • Guest services
  • Problem-solving skills
  • Cash handling
  • Leadership
  • Time Management
  • Hospitality services
  • Guest accommodations
  • Listening skills
  • Front office support
  • Housekeeping
  • POS systems

Timeline

Customer Service Supervisor

Food Lion
05.2024 - 11.2024

Front Desk Agent

Coastal Hospitality
01.2024 - Current

Administrative Assistant

Budget Friendly Finance
03.2023 - 01.2024

Green Run Highschool

Similar Profiles

CREATE PROFILE
Neccie Smith