NECHOLE BUIE
Kernersville,US
Summary
Dynamic Customer Service Representative with a proven track record at Kelly Benefits & Associates, excelling in problem-solving and communication. Enhanced customer satisfaction through effective issue resolution and meticulous data management. Recognized for delivering timely, accurate support while fostering strong client relationships and driving service improvements.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Kelly Benefits & Associates
10.2021 - 04.2026
- Delivered prompt, accurate, and courteous responses to customer inquiries, enhancing overall customer satisfaction.
- Kept detailed records of customer complaints and comments, providing actionable recommendations to management for service improvements.
- Ensured departmental productivity, quality, and timeliness standards were consistently met.
Customer Service Representative
Transcore/Mary Kraft Temp Service
05.2021 - 09.2021
- De-escalate situations involving dissatisfied customers, offering assistance and support.
- Handled customer calls, delivering accurate, satisfactory responses to queries, enhancing customer satisfaction.
- Guide callers through troubleshooting, navigating the company site or using the products or services.
- Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account information.
- Collaborated with call center professionals to identify service improvements, contributing to better customer experiences.
Administrative Support
Wraparound MD
09.2020 - 03.2021
- Managed confidential and time-sensitive material.
- Produced essential documents to support operational efficiency.
- Designed spreadsheets to streamline data tracking.
- Administered databases to maintain data integrity and enhance accessibility.
- Managed multiple projects simultaneously to meet deadlines.
- Developed comprehensive reports to effectively communicate key findings.
- Supports managers and employees through a variety of tasks related to organization and communication.
Authorization Coordinator
Concerted Care Group LLC
04.2017 - 05.2020
- Insurance Authorization Coordinators are responsible for verifying and maintaining updated insurance coverage in all patient accounts.
- Obtained and monitored patient referrals, including specialized out-of-network and out-of-area referrals, to ensure timely access to necessary care.
- Communicated with patients and departments to clarify patient coverage and liability, enhancing understanding and compliance.
- Ran daily reports to track and secure authorizations and referrals mandated by insurance carriers for patient visits.
Rural/City Carrier Assistant
Montgomery County Post Offices
09.2016 - 04.2017
- Delivered mail to residents and businesses along route, ensuring timely service.
- Record address change and correctly redirect mail for forwarding to a new address and return incorrect mail for proper mailing.
- Held mail for customers during their vacations or business trips to ensure secure delivery.
- Bundled mail systematically for streamlined delivery to relay boxes, facilitating organization.
Customer Service Representative
Connect Your Care
Hunt Valley, MD
01.2016 - 08.2016
- Resolved member service inquiries on first call by identifying topics and providing assistance with benefits, eligibility, claims, and financial spending accounts.
- Guided and educated members on fundamentals and benefits of consumer-driven health spending accounts.
- Educated members about the status of their previously submitted claims to ensure clarity.
- Assisted members in navigating member portal and company website, promoting self-sufficiency and confidence in using resources.
- Strong listening, verbal and written communication skills, time management skills and attention to detail.
Open Enrollment Assistant
Aerotech/APWUHP
Glen Burnie
10.2015 - 12.2015
- Assisted clients with open enrollment inquiries via phone, ensuring clarity and resolution of concerns.
- Routed escalation calls to appropriate member liaison or supervisor, facilitating timely responses to client needs.
- Entered data into Excel and proprietary systems, maintaining accuracy and organization of client information.
- Monitored productivity levels in the department to ensure efficiency.
Patient Care Representative
Novasom
Glen Burnie, MD
05.2011 - 07.2015
- Ensured timely order entry and resolved missing information to enhance patient service delivery.
- Verified eligibility and coverage details for insurance plans.
- Educated patients and followed up to facilitate testing completion and return of units, aligning with company goals.
- Supported patients throughout order delivery, test completion, and return process, ensuring a seamless experience.
Education
Sleep Technologist -
Community College of Baltimore County
Essex, MDMedical Billing and Coding -
Tesst College
Baltimore, MDG.E.D -
Harrisburg High School
Harrisburg, PASkills
- Customer Service
- Data entry
- Microsoft Office
- Time Management
- Problem Solving
- Communication
- Administrative Writing
References
- Charmaine Mcgraw, Stay at Home Mom, 443-224-4521
- Verdell Staten-Heath, Finance Manager, 443-413-5674
- Jane Tann, Authorization Specialist, 410-302-1588
- Luwanna Spells, Executive Administrator, 410-322-2864
Custom Section - Licensed
I am licensed in North Carolina (life, health and accident)
Timeline
Customer Service Representative
Kelly Benefits & Associates
10.2021 - 04.2026
Customer Service Representative
Transcore/Mary Kraft Temp Service
05.2021 - 09.2021
Administrative Support
Wraparound MD
09.2020 - 03.2021
Authorization Coordinator
Concerted Care Group LLC
04.2017 - 05.2020
Rural/City Carrier Assistant
Montgomery County Post Offices
09.2016 - 04.2017
Customer Service Representative
Connect Your Care
01.2016 - 08.2016
Open Enrollment Assistant
Aerotech/APWUHP
10.2015 - 12.2015
Patient Care Representative
Novasom
05.2011 - 07.2015
Sleep Technologist -
Community College of Baltimore County
Medical Billing and Coding -
Tesst College
G.E.D -
Harrisburg High School