Sable Klamer
Kernersville,NC
Summary
Results-oriented Customer Service Professional with extensive experience in manufacturing environments. Expertise in order processing, data entry, and team training drives operational excellence and enhances customer satisfaction. Proven problem-solving abilities and active listening skills contribute to maintaining a positive work atmosphere.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
Camco Manufacturing
07.2021 - Current
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders and managed returns efficiently using company-specific software systems.
- Maintained accurate records of customer interactions to ensure consistency and reliability.
- Collaborated with cross-functional teams to improve service delivery processes and enhance customer satisfaction.
- Monitored performance metrics to ensure adherence to quality standards and operational goals.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
Guest Service Manager
Lowes Foods, LLC
11.2020 - 07.2021
- Enhanced guest satisfaction by leading a team in exceptional customer service.
- Elevated service quality through the development of effective training programs.
- Ensured accuracy in financial transactions by overseeing cash handling procedures.
- Provided constructive feedback to improve employee performance and team effectiveness.
- Increased store traffic and sales by coordinating successful promotional events.
- Monitored service standards by establishing key performance indicators for compliance.
Shift Manager /Training Captain
Aldi
11.2014 - 11.2019
- Achieved operational efficiency by leading a high-performing service team.
- Ensured optimal staff coverage during peak hours through effective schedule coordination.
- Trained new hires on customer service and company policies for consistency.
- Monitored inventory levels, initiating timely orders to prevent stock shortages.
- Resolved escalated customer issues while upholding company values and standards.
- Supervised staff to ensure compliance with food and service quality standards.
Server /Head Bartender
Ruby Tuesday Restaurant
09.2008 - 09.2014
- Enhanced customer satisfaction by delivering exceptional service in a fast-paced environment.
- Managed multiple tables, ensuring timely order processing and customer engagement.
- Trained new servers on menu details and effective customer interaction techniques.
- Executed efficient multitasking while maintaining high service quality across tables.
- Utilized POS systems for order placement, billing, and managing complimentary items.
- Performed opening and closing tasks to ensure smooth service transitions.
Education
High School Diploma -
Fred T Ford
Newton, NCNo Degree -
Catawba Valley Community College
Hickory, NCSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft outlook
- Call management
- Order processing
- Warranty service
Timeline
Customer Service Representative
Camco Manufacturing
07.2021 - Current
Guest Service Manager
Lowes Foods, LLC
11.2020 - 07.2021
Shift Manager /Training Captain
Aldi
11.2014 - 11.2019
Server /Head Bartender
Ruby Tuesday Restaurant
09.2008 - 09.2014
High School Diploma -
Fred T Ford
No Degree -
Catawba Valley Community College