Neco Scott
McCalla,Alabama
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Greyhound Lines, Inc. (Express Carriers)
04.2013 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Education
No Degree - Psychology
Miles College
Fairfield, ALHigh School Diploma -
Jess Lanier High School
Bessemer, AL05-1990
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Call center experience
- Conflict resolution
- Microsoft Excel
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Languages
English
Full Professional
Timeline
Customer Service Representative
Greyhound Lines, Inc. (Express Carriers)
04.2013 - Current
No Degree - Psychology
Miles College
High School Diploma -
Jess Lanier High School
Similar Profiles
Eric BradleyEric Bradley
Motor Coach Operator at Greyhound Lines, Inc.Motor Coach Operator at Greyhound Lines, Inc.
Bill BlankenshipBill Blankenship
Chief Operating Officer at Greyhound Lines, Inc.Chief Operating Officer at Greyhound Lines, Inc.
Jean B. TherasseJean B. Therasse
Heavy Bus Driver/Trainer Assistant at Greyhound Lines, Inc.Heavy Bus Driver/Trainer Assistant at Greyhound Lines, Inc.
Walter Watkins JrWalter Watkins Jr
Production Supervisor at Hubbell Power SystemsProduction Supervisor at Hubbell Power Systems
KaDarius JohnsonKaDarius Johnson
Production Line Worker at MBUSIProduction Line Worker at MBUSI