NECOLE FLERCHINGER
Spokane Valley,United States
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Overview
9
9
years of professional experience
Work History
Project Manager/Field Technician
Electronic Concierge
Spokane Valley, WA
12.2022 - Current
- Skilled at working independently and collaboratively in a team environment.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Self-motivated, with a strong sense of personal responsibility.
Owner
NOW Mobile Fitness
01.2021 - Current
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Established foundational processes for business operations.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Managed large budgets, collaborating with other departments to eliminate redundancies.
Restaurant Manager
Chad White Hospitality Group
03.2019 - 08.2021
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Maximized quality assurance by completing frequent line checks.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Coordinated with catering staff to deliver food services for special events and functions.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Store Manager
Sephora Inside JCPenney
09.2017 - 09.2019
- Supervisory skills
- Scheduled and directed staff in daily work assignments to maximize profits
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Resolved customer problems by investigating issues, answering questions and building rapport
- Strengthened workflow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
Bar Owner
Underground 15, Restaurant
02.2015 - 06.2017
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Developed and implemented marketing strategies to generate new customers and increase sales and profit margins.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Adhered to regulatory and policy changes and made necessary adjustments to maintain overall success.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
Education
Certified Personal Trainer -
National Academy of Sports Medicine
04.2022
ServSafe Certification Received my ServSafe certification January of 2020, expires -
Washington State Department of Health
Spokane, WA2020
LMT - Massage Therapy
Inland Massage Institute, Inc.
Spokane, WA08.2001
High School Diploma -
University High School
Spokane, WA06.1993
Skills
- Business operations management Customer service best practices
- Staff development talent
- Analytical and Critical Thinker
- Operational Analysis
- Operations Management
- Accounts Payable and Accounts Receivable
- Results Orientation
Timeline
Project Manager/Field Technician
Electronic Concierge
12.2022 - Current
Owner
NOW Mobile Fitness
01.2021 - Current
Restaurant Manager
Chad White Hospitality Group
03.2019 - 08.2021
Store Manager
Sephora Inside JCPenney
09.2017 - 09.2019
Bar Owner
Underground 15, Restaurant
02.2015 - 06.2017
Certified Personal Trainer -
National Academy of Sports Medicine
ServSafe Certification Received my ServSafe certification January of 2020, expires -
Washington State Department of Health
LMT - Massage Therapy
Inland Massage Institute, Inc.
High School Diploma -
University High School
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