NECOLE LANDRY
Katy,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
ENROLLMENT ANALYST II
KELSEY SEYBOLD ADMIN. OFFICE
03.2021 - Current
- Analyzed data to identify root causes of problems.
- Responsible for maintaining enrollment integrity of Epic and Health Plan Enrollment systems.
- Build new business relationships through inbound lead follow-up.
- Utilizing various system applications/database and processing incoming files. Working edits for 100,000 managed care members.
- Maintain detailed and accurate records between multiple databases and programs.
PATIENT ACCESS REPRESENTATIVE / TEAM LEAD L3
ACCULRA SOLUTION LLC
05.2017 - 03.2021
- Handled intake calls of insurance, financial assistance, settlements, discounts, payments plan, reviewing disputes, adjustments, EOB's, UBO4's, 1500, HCFA and 1450 forms.
- Trained new staff on filing, phone etiquette and other office duties.
- Provided excellent customer service to patients and medical staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
MEDICAL REPRESENTATIVE/ QA ANALYST
PFS GROUP
03.2013 - 04.2017
- Communicate with patients to help solve their health care accounts and problems.
- Worked with all types of insurances such as Medicare. Medicaid and other government assistance programs and private insurances.
- Used Epic, Navinet, Affinity, Invision and Emdeon to maintain company database with essential accounts.
- Responsible for changing schedules, monitoring company AB report to meet business needs.
- knowledge of systems, Cubs,Ipayx and Centric.
- Created reports daily of company's productivity.
CUSTOMER SERVICE TECHNICAL SUPPORT II
VERIZON WIRELESS COMMUNICATION
07.2003 - 09.2012
- Installed and configured operating systems and applications.
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
High School Diploma -
JACK YATES HIGH SCHOOL
Houston, TX06.1991
No Degree - BBA
STRAYER UNIVERSITY
Houston, TX06.2015
Skills
- Good Communication skills
- Good listening skills
- System Analyzing
- Proficient with Microsoft office access, excel, word, power point
- Knowledge of Epic, Cubs, In Vision, Centric, Affinity
- Escalated complex problems to level analysts
- Open enrollment procedures
Timeline
ENROLLMENT ANALYST II
KELSEY SEYBOLD ADMIN. OFFICE
03.2021 - Current
PATIENT ACCESS REPRESENTATIVE / TEAM LEAD L3
ACCULRA SOLUTION LLC
05.2017 - 03.2021
MEDICAL REPRESENTATIVE/ QA ANALYST
PFS GROUP
03.2013 - 04.2017
CUSTOMER SERVICE TECHNICAL SUPPORT II
VERIZON WIRELESS COMMUNICATION
07.2003 - 09.2012
High School Diploma -
JACK YATES HIGH SCHOOL
No Degree - BBA
STRAYER UNIVERSITY
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