Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ned Faircloth

Elk River,MN

Summary

Achieved significant customer satisfaction and sales targets at Cornerstone Automotive Group LLC by leveraging exceptional customer service and technical knowledge. Excelled in multitasking and organization, consistently exceeding monthly goals through effective communication and detailed vehicle assessments. Proven track record in fostering trust and loyalty, enhancing repeat business. Hardworking employee enthusiastic about learning any and all job fields inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

7
7
years of professional experience

Work History

Service Advisor

Cornerstone Automotive Group LLC
2022.07 - 2024.08
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.

Service Technician

Cornerstone Automotive LLC
2017.06 - 2022.07
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Inspected equipment to diagnose operational issues.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.

Education

ASC Certification in Automotive - Automotive

Hennepin Technical College
Minneapolis, MN
07.2019

Skills

  • Customer Service
  • Computer Skills
  • Multitasking and Organization
  • Vehicle assessment
  • Listening Skills
  • Attention to Detail
  • Service Estimates
  • Technical knowledge
  • Price Quoting

Timeline

Service Advisor

Cornerstone Automotive Group LLC
2022.07 - 2024.08

Service Technician

Cornerstone Automotive LLC
2017.06 - 2022.07

ASC Certification in Automotive - Automotive

Hennepin Technical College
Ned Faircloth