Ned Massey
Rochester,NY
Summary
Experienced Program Manager with a proven track record in nonprofit management, specializing in youth homelessness, reentry, and case management services. Skilled in designing, implementing, and overseeing programs to address complex social issues and achieve measurable impact. Proficient in leading cross-functional teams, managing budgets, and ensuring compliance with regulations. Experienced in trauma-informed care, staff development, and building partnerships with community stakeholders. Committed to creating equitable, client-centered solutions that empower marginalized youth for successful reintegration into society.
Overview
6
6
years of professional experience
Work History
Program Manager
Hope For Prisoners
01.2021 - 06.2025
- Managed daily operations of a reentry program serving over 150 incarcerated individuals annually, overseeing assessments, service planning, and transitions from custody to community.
- Supervised and trained a team of 10+ staff members, providing guidance on multi-systemic case management and ensuring consistent policy adherence and high-quality service delivery.
- Coordinated with 5 detention facilities and over 30 community partners and vendors, strengthening service networks and aligning program delivery with institutional and community goals.
- Led data tracking and reporting for 3 federal and state grants, ensuring 100% compliance, timely submissions, and measurable progress toward reentry success metrics.
Shelter Manager
Help USA
01.2019 - 01.2021
- Managed day-to-day operations of a 24/7 shelter serving 60+ Veterans and families, ensuring smooth coordination between day and night shifts.
- Supervised a team of 15+ staff, providing administrative support, enforcing shelter policies, and maintaining a safe, clean, and structured environment.
- Implemented risk management protocols and safety plans, resulting in a 25% reduction in incident reports and improved staff response readiness.
- Conducted assessments and developed service plans for residents; tracked progress and facilitated regular reviews to support individualized goals and family reunification.
Education
Masters in Business Administration - Nonprofit management
Southern New Hampshire University
08.2025
Bachelors of Arts - Sociology
University of Nevada, Las Vegas
Bachelor of Science - African American Studies
SUNY Brockport
Skills
- Program performance analysis
- Procurement
- Professional writing
- Quality assurance
- Team leadership
Timeline
Program Manager
Hope For Prisoners
01.2021 - 06.2025
Shelter Manager
Help USA
01.2019 - 01.2021
Bachelors of Arts - Sociology
University of Nevada, Las Vegas
Bachelor of Science - African American Studies
SUNY Brockport
Masters in Business Administration - Nonprofit management
Southern New Hampshire University
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