Hi, I’m
Neda AZIN
Media manager
Casa Grande
Summary
Experienced professional with a proven background in content creation, community engagement, and digital communication. Known for a creative and proactive approach to problem-solving and a passion for building supportive online communities. Bilingual in English and Farsi, with a unique skill set that combines technical support expertise with hands-on social media management.
Overview
15
years of professional experience
Work History
Motivational Content Creator & Influencer
06.2022 - Current
Job overview
- Created and published daily videos and written posts focused on mental wellness, resilience, and mindset, building a consistent brand voice.
- Engaged with a growing audience through comments, DMs, and live sessions to foster a supportive online community.
- Utilized content creation tools like Canva and CapCut to produce high-quality visual content.
- Analyzed social insights and analytics to improve content quality, reach, and engagement.
- Personal Project
Turo
Claims Processor
05.2024 - Current
Job overview
- Provided exceptional customer service and support through multiple digital channels (Slack, email, chat), demonstrating strong communication skills essential for community management.
- Collaborated across teams to ensure a smooth customer experience, mirroring the need for cross-functional teamwork in content creation.
DOORDASH
Merchant Support Specialist
02.2022 - 03.2024
Job overview
- Assisted merchants with marketing questions on how to improve their accounts, providing direct consultation on digital presence and strategy.
- Responded to external customers' technical and account-related questions via email, honing written communication skills for public-facing communication.
SMARTRENT
Technical Support
10.2020 - 02.2022
Job overview
- Utilized a Zendesk email ticketing system to provide technical resolution, showing proficiency with common support and communication platforms.
Education
Rio Salado College
from Psychology
08.2025
Skills
- Content Creation & Marketing: Motivational Content Creation, Digital Storytelling, Community Engagement, Canva, CapCut, Social Insights, Brand-building
- Communication & People Skills: Active Listening, Empathy, Conflict Resolution, Clear Communication, Mentoring Junior Staff, Teamwork
- Technical Skills: Troubleshooting, Application Support, Process Improvement, Data Analysis, Learning New Software & Tools Quickly
Languages
English (Native or Bilingual Proficiency)
Farsi (Native or Bilingual Proficiency)
Hobbies and Interests
Digital Marketing Trends & SEO, Video Editing & Production, Following Industry Influencers & Brands, Blogging & Podcasting, Online Community Management, Learning New Software & Tools
Timeline
Claims Processor
Turo
05.2024 - Current
Motivational Content Creator & Influencer
06.2022 - Current
Merchant Support Specialist
DOORDASH
02.2022 - 03.2024
Technical Support
SMARTRENT
10.2020 - 02.2022
Rio Salado College
from Psychology
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