Nedjie Charles
144 Sunny Day Way,Florida
Summary
Dynamic customer service professional with proven expertise at McDonald's in transaction processing and customer issue resolution. Recognized for enhancing customer satisfaction and loyalty through effective complaint resolution and team collaboration. Skilled in cash handling and training new employees, consistently exceeding service goals in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
McDonald's
Davenport Fl
01.2023 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Assisted customers with inquiries and resolved issues promptly to enhance satisfaction.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Collaborated with team members to streamline service during peak hours, improving workflow.
- Operated cash register and handling cash transactions securely with attention to detail.
- Trained new employees on customer service protocols and operational procedures for consistency.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
Education
High School Diploma -
Ridge View
Davenport, FLSkills
Transaction processing
Customer issue resolution
Cash handling accuracy
Point of sale operation
Team collaboration
New employee training
Service workflow optimization
Health standard compliance
Customer satisfaction enhancement
Multitasking under pressure
Languages
Haitian creole
Full Professional
English
Professional Working
Timeline
Customer Service Cashier
McDonald's
01.2023 - Current
High School Diploma -
Ridge View