Nedonna Brown
Chicago,IL
Summary
Training specialist with 10+ years of experience in training and development, data analysis, and process improvement across healthcare administration, training, quality assurance, and customer service industries. Motivated Trainer eager to help new hires advance in knowledge and abilities to meet career goals. Engaging and hands-on instructor with more than 12 years of related experience and superior planning and time management abilities.
Overview
17
17
years of professional experience
Work History
Performance Trainer
Northwestern Medicine
07.2012 - Current
- Utilize data and metrics to establish improvements throughout various hospital practices.
- Train, motivate, and coach new and existing employees on customer service and insurance protocols via virtual and classroom settings
- Collaborate with internal departments to create effective training tools that will increase customer satisfaction and decrease errors
Operations Supervisor
City of, Chicago
10.2009 - 04.2010
- Created training techniques to help the Water Management Division introduce the Meter Save program and improve customer service
- Train, mentor, and motivate nine customer service representatives
Customer Service/Data Analyst
AT&T, Aerotek
10.2006 - 10.2008
- Promoted to Sales and Compliance within 10 days to support sales and division management
- Created a high level analysis feedback process to deliver solution based reports to management
Education
Master of Science -
Keller Graduate School of Management
Chicago, IL07.2013
Bachelor of Science - Business Administration & Marketing
Roosevelt University
Chicago, IL05.2008
Skills
- Calabrio
- Camtasia
- Training &
- Development
- Epic Hyperspace
- Microsoft Office
- Articulate Rise
- Instructional Design
- Adult Education
- Facilitate Group Discussions
- Materials Organization
- Instructional Strategies
Timeline
Performance Trainer
Northwestern Medicine
07.2012 - Current
Operations Supervisor
City of, Chicago
10.2009 - 04.2010
Customer Service/Data Analyst
AT&T, Aerotek
10.2006 - 10.2008
Master of Science -
Keller Graduate School of Management
Bachelor of Science - Business Administration & Marketing
Roosevelt University
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