Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nedra Bosia

Englewood

Summary

Dynamic professional with a proven track record at McDonald’s, adept in organization and time management. Excelled in enhancing customer satisfaction and loyalty through effective dispute resolution and exceptional service delivery. Skilled in telephone communication and data entry, demonstrating a unique blend of hard and soft skills to drive productivity and engagement.

Overview

2025
2025
years of professional experience

Work History

Receptionist

Medical Clinic
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.

Manager

McDonald’s
09.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer Service Representative

Winn Dixie
08.2022 - 09.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Server

Waffle House
06.2019 - 08.2022
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Education

GED -

Fredonia High School
Fredonia, AZ

Skills

  • Organization skills
  • Time management
  • Telephone skills
  • Data entry

Timeline

Manager

McDonald’s
09.2023 - Current

Customer Service Representative

Winn Dixie
08.2022 - 09.2024

Server

Waffle House
06.2019 - 08.2022

Receptionist

Medical Clinic

GED -

Fredonia High School

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Nedra Bosia