Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nedra Wagoner

Summary

Dynamic operations supervisor at Optum with a proven track record in enhancing patient satisfaction and ensuring HIPAA compliance. Skilled in effective team leadership and dispute mediation, I excel in training and motivating staff while resolving customer inquiries efficiently. Committed to driving operational excellence and fostering strong client relationships.

Overview

39
39
years of professional experience

Work History

Supervisor of Operations

Optum
08.2003 - 02.2025
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Managed and motivated employees to be productive and engaged in work.
  • Managed scheduling, task delegation and workload distribution to maximize efficiency and meet business objectives.
  • Provided training, coaching and mentorship to employees for growth and skill development.
  • Address patient concerns and resolve issues in a timely manner.
  • Identified and resolved discrepancies and errors in customer accounts.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Posted payments and denials from EOB's to patient accounts manually and electronically from bank deposits.
  • Daily and monthly reconciliation of money received from bank deposits.
  • Clerical mailroom - scanning documentation in image system for future review.
  • Audit patient accounts and inbound calls to ensure top quality.

Instructor

Unifi
06.1986 - 08.2003


  • Overseen daily operations of the textile facility, managing workflow and resources allocation effectively.
  • Labeled and packed yarn on carts to prepare for shipment.
  • Produced high-quality yarn according to customer specifications.

Mail Carrier

United States Post Office Part Time
10.2001 - 07.2003
  • Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
  • Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
  • Developed strong relationships with rural customers through consistent communication and exceptional service quality.

Education

High School Diploma -

Starmount High
Boonville, NC
06-1986

Skills

  • Effective Team Leadership
  • Client Support
  • Team Enhancement
  • Dispute Mediation

Timeline

Supervisor of Operations

Optum
08.2003 - 02.2025

Mail Carrier

United States Post Office Part Time
10.2001 - 07.2003

Instructor

Unifi
06.1986 - 08.2003

High School Diploma -

Starmount High

Similar Profiles

CREATE PROFILE
Nedra Wagoner