NEDSY JOYA
Houston,TX
Summary
Dynamic and accomplished business professional with extensive experience in strategic planning, customer service, sales, and management. Proven ability to drive profitability and enhance organizational performance through effective communication, leadership, and teamwork. Committed to delivering results that align with corporate objectives and improve operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder & CEO
Entrepreneurship | Jewelry Business
01.2021 - Current
- Established and managed a successful jewelry import business, specializing in products from Colombia
- Oversaw all aspects of operations including sourcing, importing, and sales
- Organized promotional events and marketing campaigns, resulting in a 25% increase in brand awareness and a 20% boost in sales.
Supplemental Instructor Leader
Houston Community College
01.2022 - 05.2024
- Led collaborative discussions, encouraging student engagement and active participation
- Guided students in developing effective study habits and organizational skills
- Worked closely with students to predict exam content and formulate effective preparation strategies.
- Increased student participation via engaging lectures and assignments.
- Promoted classroom safety, collaboration, and best practices.
Spectrum Management Specialist Inter
Blue Integration
06.2022 - 08.2022
- Collecting data on spectrum usage, including frequency, bandwidth, and signal strength.
- Mapping spectrum coverage areas using GIS tools and software.
- Implementing quality control measures to maintain data integrity.
Supporting the preparation of reports and documentation for regulatory submissions. - Participating in meetings and contributing to project planning and execution.
- Ensuring the accuracy and quality of spectrum data collected and analyzed.
Operations Manager
Moca Logistics
01.2020 - 01.2021
- Managed multi-million dollar projects involving non-inventory and inventory-related operations for Amazon
- Coordinated the logistics for project execution, ensuring that inventory was organized and ready for deployment
- Supervised a team of over 20 personnel, ensuring effective communication and task delegation.
Telesales Representative
Atento
01.2017 - 01.2018
- Provided excellent customer service by addressing inquiries and resolving issues
- Ensured customer satisfaction through effective communication and support
- Utilized persuasive communication skills to generate interest and secure sales.
- Made average of 100 outbound and inbound calls per day.
Sales Representative
ZonaF
01.2014 - 01.2016
- Supported implementation of marketing campaigns to drive traffic to beauty department
- Participated in team meetings to discuss new product launches, promotions, and sales strategies.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and implemented sales strategies to increase profits.
Volunteer Spanish Translator
American Red Cross
01.2022 - Current
- Provided accurate and timely translation services from English to Spanish and vice versa for documents, presentations, and meetings
- Assisted in translating educational materials to ensure accessibility for Spanish-speaking communities
- Interpreted conversations, interviews, and interactions during outreach events and disaster response efforts.
Education
Associate of Arts - AA - Business Administration and Management
Houston Community College
Houston01.2024
English, ESL -
Montgomery College
Bethesda, MD04.2020
Skills
- Strong organizational and time-management skills
- Exceptional communication and interpersonal skills
- Ability to work independently and as part of a team
- Detail-oriented and able to handle multiple tasks simultaneously
- Creative Problem Solving
- Continuous Learning
- Sales and Business Development
- Time Management
- Presentation Skills
- Business Development
- Project Management
- Logistics Management
Certification
- Deans list
- Honors list
- Phi Kappa Phi Honor Society
- National Society of Leadership and Success (NSLS)
- Development of Skills, Principles and Values for Life and Work - Servicio Nacional de Aprendizaje (SENA)
- Leadership Mindset - Servicio Nacional de Aprendizaje (SENA)
- Business Mindset - Servicio Nacional de Aprendizaje (SENA)
- Fundamentals of Great Communications - Servicio Nacional de Aprendizaje (SENA)
Languages
Spanish
Native or Bilingual
English
Full Professional
Italian
Limited Working
Timeline
Spectrum Management Specialist Inter
Blue Integration
06.2022 - 08.2022
Supplemental Instructor Leader
Houston Community College
01.2022 - 05.2024
Volunteer Spanish Translator
American Red Cross
01.2022 - Current
Founder & CEO
Entrepreneurship | Jewelry Business
01.2021 - Current
Operations Manager
Moca Logistics
01.2020 - 01.2021
Telesales Representative
Atento
01.2017 - 01.2018
Sales Representative
ZonaF
01.2014 - 01.2016
Associate of Arts - AA - Business Administration and Management
Houston Community College
English, ESL -
Montgomery College
- Deans list
- Honors list
- Phi Kappa Phi Honor Society
- National Society of Leadership and Success (NSLS)
- Development of Skills, Principles and Values for Life and Work - Servicio Nacional de Aprendizaje (SENA)
- Leadership Mindset - Servicio Nacional de Aprendizaje (SENA)
- Business Mindset - Servicio Nacional de Aprendizaje (SENA)
- Fundamentals of Great Communications - Servicio Nacional de Aprendizaje (SENA)
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