Neel Desai
Skokie,IL
Summary
6 Months of internship experience as a technical support specialist in an IT sector company. Experience working with Linux and Microsoft systems and cultivated strong relationships through frequent communication with customers. A good team player with excellent communication skills. Astute Intern with proven ability to analyze, diagnose and resolve computer user support issues. Experienced in providing comprehensive technical support to users and resolving complex technical issues. Possesses knowledge of standard operating systems and networking protocols.
Overview
1
1
Certification
Work History
Intern
DigiKentro
02.2021 - 07.2021
- Providing operations department solutions to technical problems and claim resolution
to customers by performing diagnosis of issue while guiding customers through
claim filing process that gives them resolution via phone call. - Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Responding to technical support tickets.
- Talking directly to customer to determine nature of technical issue.
- Connecting to customer’s computer system via remote access.
- Identifying nature of hardware, software, or networking issue.
- Providing customer with resolution choices.
- Fixing any software or hardware issues.
- Providing minor technical or operational training.
- Completing IT support logs.
Education
Bachelor of Science - Mechanical Engineering
Institute of Technology And Management Universe
Gujarat, India07.2021
Skills
- Customer service/support
Microsoft suit
Microsoft Sql
JavaScript
Trouble Shooting
Active Directory
VPN
Installed and implemented VMware ESXI, Windows Server 2016 and RDP
Configured Windows Server 2016 machines, Linux machines check and update domain
Settings, server name, TCP/IP settings and remote desktop through AWS
Front-End tools including, MS SQL, Hosting via RHEL and CentOS, Virtual Machine Management via: Hyper-V, VMware ESXI, Proxmox
LDAP (Lightweight Directory Access Protocol), Microsoft Domain Controller (Users
And Computers)
Certification
- Core Python Programming
- Google IT Support Certification
- AWS Cloud Practitioner Essentials
- AWS Solutions Architect (ongoing)
Timeline
Intern
DigiKentro
02.2021 - 07.2021
Bachelor of Science - Mechanical Engineering
Institute of Technology And Management Universe
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