NEELOU SHIFTEH
Anaheim,CA
Summary
Dedicated and compassionate Psychology graduate with clinical experience in urgent care, post–plastic surgery recovery, and hospital settings. Skilled in delivering patient-centered care, collaborating effectively with interdisciplinary teams, and thriving in fast-paced environments. Highly motivated to continue advancing clinical expertise and pursue a career as a nurse practitioner.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Laguna Village Recovery
05.2025 - Current
- Provided attentive post-operative care, including JP drain oversight, dressing changes, and wound support to promote proper healing.
- Prepared and gave IM and subcutaneous injections, and ensured accurate dosing of oral and injectable medications following physician instructions.
- Supported patients with post-surgery hygiene needs, including therapeutic bathing, while maintaining their comfort, dignity, and safety.
- Checked and recorded vital signs, promptly reporting any changes or concerns to the clinical team.
- Helped patients move safely between surgical rooms, recovery areas, and consultation spaces, focusing on comfort and fall prevention.
Medical Assistant
Laguna Urgent Care
07.2024 - 07.2025
- Assisted with IV starts, laceration repairs, EKGs, and other minor procedures while helping maintain a smooth workflow and keeping patients comfortable.
- Managed front- and back-office tasks such as billing, scheduling, and patient coordination to keep the clinic organized and running efficiently.
- Administered injections and provided wound care while closely following clinical protocols and safety guidelines.
- Supported med spa services, including weight management treatments and therapeutic injections, contributing to patient wellness and satisfaction.
- Prepared patients for labs and minor procedures using calming, clear communication to reduce anxiety and improve their overall experience.
- Maintained detailed and accurate medical documentation to support providers and streamline daily operations.
COPE Health Scholar
Cope Health Scholar | Kaiser Permanente
12.2023 - 03.2025
- Assisted with patient feeding, discharges, and clinical tasks, ensuring efficient patient care.
- Rotated through various hospital departments, including postpartum, telemetry, NICU, and med-surg, gaining diverse clinical exposure.
- Provided support to nurses and patients in the postpartum unit by assisting with newborn care, observing circumcisions, and providing comfort measures.
- Collaborated with nurses, physicians, and allied health professionals to help facilitate patient care, administrative tasks, and enhance workflow.
- Observed healthcare professionals, acquiring firsthand insights into interdisciplinary hospital practices and patient management strategies.
- Observed clinical procedures across multiple hospital units, deepening understanding of medical interventions and patient-centered care.
Sales Associate
Isabelle's Cabinet
07.2022 - 08.2024
- Delivered friendly, attentive customer service and helped create a welcoming shopping experience for a diverse clientele.
- Managed inventory by accurately tracking stock and assisting with restocking and organization.
- Operated the cash register, processed transactions, and handled payments with accuracy and efficiency.
- Kept the store clean and presentable through tasks such as vacuuming, sweeping, steaming, and folding merchandise.
- Maintained strong product knowledge and understanding of store policies to better assist customers and support sales.
Education
BA - Psychology
California State University
Long Beach, CA05.2025
High School Diploma - undefined
Canyon High School
Anaheim Hills, CA06.2021
Skills
- Proficient in phlebotomy techniques
- CPR/ BLS certified by the American Heart Association
- Quick learner with the ability to acquire and apply new knowledge rapidly
- EMR / EHR
- Strong communication and patient rapport skills
- Strong in Medical Terminology
- Experience in medical billing and administrative tasks
- HIPAA compliance
Timeline
Medical Assistant
Laguna Village Recovery
05.2025 - Current
Medical Assistant
Laguna Urgent Care
07.2024 - 07.2025
COPE Health Scholar
Cope Health Scholar | Kaiser Permanente
12.2023 - 03.2025
Sales Associate
Isabelle's Cabinet
07.2022 - 08.2024
High School Diploma - undefined
Canyon High School
BA - Psychology
California State University
Community Service Experience
Los Angeles Alliance for a New Economy (LAANE), Community Advocacy & DEI Engagement
- Advocated for economic and social equity by supporting initiatives to increase wages and improve the livelihoods of working families in the Long Beach area through inclusive community engagement.
- Conducted phone banking outreach to diverse community members, raising awareness about the urgent need for fair wages and affordable housing.
- Attended and actively participated in rallies advocating for wage increases and economic justice, mobilizing underrepresented voices and fostering community empowerment.
- Engaged in grassroots advocacy efforts, collaborating with diverse teams to promote policies that advance equitable access to sustainable employment and economic opportunity.
OAKS Canyon Nature Center, Anaheim Hills, CA
- Assisted in resolving conflicts among campers, fostering a supportive and inclusive environment.
- Engaged younger children in hands-on nature activities, such as hiking, crafting, and outdoor games, to promote exploration and learning.
- Supervised campers during nature walks and other outdoor experiences, ensuring their safety and enjoyment.
- Demonstrated punctuality and reliability while attending to children's needs, building trust with campers and their families.