Neelou Shifteh
Anaheim
Summary
Dedicated and compassionate psychology graduate with medical assistant experience in urgent care, post-plastic surgery recovery, and hospital settings. Skilled in delivering patient-centered care, collaborating effectively with healthcare professionals, and thriving in fast-paced environments. Highly motivated to continue advancing clinical expertise and pursuing a career as a nurse practitioner.
Overview
3
3
years of professional experience
Work History
Medical Assistant
Laguna Village Recovery
05.2025 - Current
- Provided attentive postoperative care, including emptying JP drains, dressing changes, and wound support, to promote proper healing.
- Administered subcutaneous injections while following physician's instructions.
- Supported patients with post-surgery hygiene needs, including therapeutic bathing, while maintaining their comfort, dignity, and safety.
- Checked and recorded vital signs, promptly reporting any changes or concerns to the clinical team.
- Helped patients move safely between surgical rooms, recovery areas, and consultation spaces, focusing on comfort and fall prevention.
Medical Assistant
Laguna Urgent Care
07.2024 - 07.2025
- Assisted with IV starts, laceration repairs, EKGs, and other minor procedures while helping maintain a smooth workflow and keeping patients comfortable.
- Managed front- and back-office tasks such as billing, scheduling, and patient coordination to keep the clinic organized and running efficiently.
- Administered injections and provided wound care while closely following clinical protocols and safety guidelines.
- Supported med spa services, including weight management treatments and therapeutic injections, contributing to patient wellness and satisfaction.
- Prepared patients for labs and minor procedures using calming, clear communication to reduce anxiety and improve their overall experience.
- Maintained detailed and accurate medical documentation to support providers and streamline daily operations.
COPE Health Scholar
Cope Health Scholar | Kaiser Permanente
12.2023 - 03.2025
- Assisted with patient feeding, discharges, and clinical tasks, ensuring efficient patient care.
- Rotated through various hospital departments, including postpartum, telemetry, NICU, and med-surg, gaining diverse clinical exposure.
- Provided support to nurses and patients in the postpartum unit by assisting with newborn care, observing circumcisions, and providing comfort measures.
- Collaborated with nurses, physicians, and allied health professionals to help facilitate patient care tasks, and enhance workflow.
- Acquired firsthand insights into hospital practices and patient management strategies.
- Observed clinical procedures and medical interventions in various hospital units.
Sales Associate
Isabelle's Cabinet
07.2022 - 08.2024
- Delivered friendly, attentive customer service and helped create a welcoming shopping experience for a diverse clientele.
- Managed inventory by accurately tracking stock and assisting with restocking and organization.
- Operated the cash register, processed transactions, and handled payments with accuracy and efficiency.
- Kept the store clean and presentable through tasks such as vacuuming, sweeping, steaming, and folding merchandise.
- Maintained strong product knowledge and understanding of store policies to better assist customers and support sales.
Education
Bachelor of Arts - Psychology
California State University, Long Beach
Long Beach, CA05-2025
High School Diploma -
Canyon High School
06-2021
Skills
- Proficient in phlebotomy techniques
- CPR/BLS certified by the American Heart Association
- Quick learner with the ability to acquire and apply new knowledge rapidly
- EMR / EHR
- Strong communication and patient rapport skills
- Medical Terminology
- Experience in medical billing and administrative tasks
- HIPAA compliance
Extracurricular Activities
CSULB PACT Pre-Health club 08/2024- 05/2025
- Participated in volunteer events, contributing to community service initiatives that reinforced a commitment to patient care and healthcare advocacy.
- Engaged in networking opportunities with healthcare professionals, gaining firsthand knowledge of various professions and career pathways.
- Took part in mock interviews and activities to improve strength in communication and professionalism in the workfield.
- Collaborated with peers in workshops and discussions focused on medical ethics and patient-centered care.
Community Service Experience
Los Angeles Alliance for a New Economy, Community Advocacy & DEI Engagement 11/2023- 12/2023
- Advocated for economic and social equity by supporting initiatives to increase wages and improve the livelihoods of working families in the Long Beach area through inclusive community engagement.
- Conducted phone banking outreach to diverse community members, raising awareness about the urgent need for fair wages and affordable housing.
- Attended and actively participated in rallies advocating for wage increases and economic justice, mobilizing underrepresented voices and fostering community empowerment.
- Engaged in grassroots advocacy efforts, collaborating with diverse teams to promote policies that advance equitable access to sustainable employment and economic opportunity.
Timeline
Medical Assistant
Laguna Village Recovery
05.2025 - Current
Medical Assistant
Laguna Urgent Care
07.2024 - 07.2025
COPE Health Scholar
Cope Health Scholar | Kaiser Permanente
12.2023 - 03.2025
Sales Associate
Isabelle's Cabinet
07.2022 - 08.2024
Bachelor of Arts - Psychology
California State University, Long Beach
High School Diploma -
Canyon High School