Neena Sandhu
West Bloomfield,MI
Summary
At RSN, LLC, as Owner/Operator and Community Pharmacist, I excelled in small business operations and relationship building, training staff to fulfill over 1500 prescriptions weekly and securing 100 new patient enrollments monthly. My expertise in cost reduction and exceptional customer relations significantly enhanced our service delivery and community trust.
Overview
23
23
years of professional experience
Work History
Pharmacist Preceptee
Grant Pharmacy
07.2024 - 09.2024
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Assisted other pharmacy staff with drug inventory, purchasing and receiving.
- Reconstituted oral liquids.
- Achieved and maintained top customer satisfaction and retention by cultivating productive relationships with patients.
- Hand counted controlled medications, measured liquids and reconstituted antibiotics.
- Effectively prioritized tasks and organized workflow to increase efficiency.
- Performed technical processes required to dispense medications to patients.
Owner/Operator, Community Pharmacist
RSN, LLC
06.2001 - 01.2014
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Provided on-the-job training to newly hired workers and team members.
- Administered wide range of immunization and contraception options in alignment with individual needs.
- Assisted patients with over-the-counter medication recommendations and responded to questions concerning drug interactions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Supervised and coached team of pharmacy technicians and trainees.
- Advised patients on medication side effects and contraindications and explained proper administration.
- Educated patients on proper medication use.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Dispensed and verified patient prescription orders, conducting necessary utilization reviews.
Education
Bachelor of Science - Pharmacy
Wayne State University
Detroit, MIBachelor of Science - Microbiology
University of Michigan
DearbornSkills
- Small business operations
- Employee Development
- Relationship Building
- Sales Leadership
- Business Development
- Human Resource Management
- Cost Reduction
- Verbal and written communication
- Business marketing
- Staff Management
- Operations Management
- Staff hiring
- Customer Relations
Timeline
Pharmacist Preceptee
Grant Pharmacy
07.2024 - 09.2024
Owner/Operator, Community Pharmacist
RSN, LLC
06.2001 - 01.2014
Bachelor of Science - Pharmacy
Wayne State University
Bachelor of Science - Microbiology
University of Michigan
Similar Profiles
Martez WoolfolkMartez Woolfolk
Lead Pharmacy Technician at Grant PharmacyLead Pharmacy Technician at Grant Pharmacy
SHAWNA L.A. KIDDSHAWNA L.A. KIDD
Business Development Manager at Musson / Seprod Group of Companies: Facey Commodity Company Ltd. / ValuDrug Pharmacy Chain T. Geddes GrantBusiness Development Manager at Musson / Seprod Group of Companies: Facey Commodity Company Ltd. / ValuDrug Pharmacy Chain T. Geddes Grant
Brittany BishopBrittany Bishop
Certified Pharmacy Technician at Grant Family PharmacyCertified Pharmacy Technician at Grant Family Pharmacy
Heather MillerHeather Miller
Human Resources Business Partner at Little Caesar Enterprises Inc.Human Resources Business Partner at Little Caesar Enterprises Inc.
Kareem Al HaririKareem Al Hariri
front desk, lab assistant at Great lakes medical laboratoryfront desk, lab assistant at Great lakes medical laboratory