NEERAV K DOSHI
Bengaluru
Summary
Visionary leader with over 18 years of progressive experience in ITES operations, shared services, analytics, and AI/BI transformation. Currently holds position of Vice President at MSI Services, Pvt. Ltd., global shared services arm of MSI, USA ($2.7B+ enterprise). Demonstrated success in scaling operations, cultivating high-performing teams exceeding 750 FTEs, and fostering a data-driven culture that enhances global business competitiveness.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Vice President – ITES Operations
MSI Services Pvt. Ltd.
Bangalore
03.2022 - Current
- Company Overview: the global shared services arm of MSI, USA ($2.7B+ enterprise)
- As Vice President, lead strategic direction, operational scaling, and digital transformation of MSI’s shared services supporting a $2.7B+ business.
- Scaled Operations: Grew MSI Services team to 750+ members, the largest integrated shared services across MSI’s value chain, transitioning functions such as P2P and O2C includes Dispatch, Product Planning, Payroll, Operations, and Inside Sales.
- AI/ML Integration: Deployed AI-powered inbound/outbound call handling, replacing manual answering — achieving 30% efficiency uplift and 15% annual cost savings.
- Infrastructure Growth: Finalized a third office (100+ seats) on a 2-year lease and secured additional floor capacity for future expansion.
- Quality Assurance: Established a Sales Order Audit team auditing 21 divisions and 20% of orders, improving accuracy from 86% to 95% and building stakeholder confidence.
- Business Intelligence Transformation: Championed Power BI migration, delivering real-time insights; invested in L&D to build a data-driven culture.
- Strategic Roadmaps: Defined and executed long-term transformation plans, aligning services with enterprise priorities and customer-centric outcomes.
- The global shared services arm of MSI, USA ($2.7B+ enterprise)
Senior Branch Leader
MSI Services Pvt. Ltd.
Bangalore
04.2019 - 03.2022
- COVID Business Continuity: Designed and executed pandemic BCP frameworks, ensuring uninterrupted global operations.
- Learning & Development: Introduced structured L&D programs and training investments, strengthening workforce resilience and agility.
- AI Adoption: Expanded AI initiatives to enhance service delivery, improving customer service quality and turnaround times.
- Operational Governance: Implemented quality transition processes, enhancing compliance and strengthening stakeholder trust.
Team Leader – Operations
MSI Services Pvt. Ltd.
Bangalore
04.2014 - 04.2019
- Directed large-scale operations teams delivering shared services across sales, finance, and supply chain.
- Developed tools and dashboards (daily productivity, quality logs) for operational visibility.
- Drove policies and compliance frameworks, standardizing workflows across multiple service lines.
- Mentored and developed future leaders, embedding a strong talent pipeline within MSI Services.
Branch Administrator
MSI Services Pvt. Ltd.
Bangalore
04.2011 - 03.2014
- Managed end-to-end service delivery for sales, product, and service teams.
- Created SLAs aligned to customer needs, ensuring process adherence and delivery excellence.
- Coordinated infrastructure, resources, and cross-functional stakeholders to sustain operational efficiency.
Senior Business Analyst
MSI Services Pvt. Ltd.
Bangalore
04.2009 - 03.2011
- Led a team of 8 in developing enterprise KPIs across AP, AR, Logistics, Fleet, HR, and Warehouse operations.
- Built sales analytics models, including market penetration and demographic insights, Map models for the sales territories establishment driving expansion strategies.
- Designed performance measurement tools for sales reps, suppliers, and products, shaping corporate strategy.
Process Associate
MSI Services Pvt. Ltd.
Bangalore
04.2007 - 03.2009
- Executed end-to-end transaction processing in P2P, sales order management, and invoicing.
- Built a foundation in service delivery and compliance frameworks, supporting scale-up in later roles.
Quality Assurance Trainee
Kirloskar Electric Co. Ltd.
Mysuru
10.2006 - 02.2007
- Conducted transformer testing using conventional testing methods.
- Documented and reported test results for compliance and quality validation.
- Gained early exposure to engineering quality assurance processes.
Education
Postgraduate Certification - Artificial Intelligence for Leaders
The University of Texas at Austin
Austin, USA11.2022
Postgraduate Certificate - Business Management
Indian Institute of Foreign Trade (IIFT)
New Delhi, India01.2016
Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering
Visvesvaraya Technological University (VTU)
Karnataka, India01.2006
Skills
- Global shared services leadership
- Business intelligence and analytics
- Operations scaling and transformation
- Process excellence and governance
- Digital transformation
- Strategic planning
- Stakeholder engagement
- Process optimization
- Leadership development
- Continuous improvement
- AI integration
Personal Information
Title: Vice President – ITES Operations | Strategy | Digital Transformation | AI & BI
Certification
- Lean Six Sigma
- Power BI, Business Intelligence
- AI/ML Frameworks
- RPA & Automation Tools
- Collaboration: Jira, Microsoft Teams, Zendesk
Visa
Business Visa, Multiple Entry, USA, CAN, 2031
Leadership Philosophy - 4P
People - Invest in Leadership, talent, and culture.,
Process - Build resilient, standardized workflows.,
Partnership - Collaborate with global stakeholders to co-create value.,
Platform - Harness digital platforms and AI to scale operations with agility.
Languages
English
Professional
Hindi
Professional
Kannada
Limited
Gujarati
Limited
Accomplishments
- Recognized as GCC Site Leader of the Year in July 2024
- Awarded as Topper of the Batch - IIFT - PGPBM - 2016-17
References
References available upon request.
Timeline
Vice President – ITES Operations
MSI Services Pvt. Ltd.
03.2022 - Current
Senior Branch Leader
MSI Services Pvt. Ltd.
04.2019 - 03.2022
Team Leader – Operations
MSI Services Pvt. Ltd.
04.2014 - 04.2019
Branch Administrator
MSI Services Pvt. Ltd.
04.2011 - 03.2014
Senior Business Analyst
MSI Services Pvt. Ltd.
04.2009 - 03.2011
Process Associate
MSI Services Pvt. Ltd.
04.2007 - 03.2009
Quality Assurance Trainee
Kirloskar Electric Co. Ltd.
10.2006 - 02.2007
Postgraduate Certification - Artificial Intelligence for Leaders
The University of Texas at Austin
Postgraduate Certificate - Business Management
Indian Institute of Foreign Trade (IIFT)
Bachelor of Engineering (B.E.) - Electrical & Electronics Engineering
Visvesvaraya Technological University (VTU)